topic Re: Reward card email in My Order

Reward card email

Graeme1 — Mon, 01 Nov 2021 21:13:36 GMT

Hi I have still not received my gift card email, please can this be investigated. Many thanks

Re: Reward card email

TheMightyAJ — Tue, 02 Nov 2021 15:58:09 GMT

I'm sorry to hear this. How did you apply for the gift card? (i.e did you sign up via an affiliate site, or directly through our site?)

Re: Reward card email

Graeme1 — Tue, 02 Nov 2021 16:27:57 GMT

Hi I signed up through the website I believe and it was a £70 gift card, I spoke to someone on the phone today who said they would look into it

Re: Reward card email

TheMightyAJ — Tue, 02 Nov 2021 17:21:14 GMT

I'm glad to hear this is being looked into @Graeme1. If there are any issues, please let us know and we'll be more than happy to investigate the case further.

Re: Reward card email

Graeme1 — Thu, 04 Nov 2021 19:24:11 GMT

Hi I've still not heard anything please could you chase this up for me?

Re: Reward card email

Gandalf — Fri, 05 Nov 2021 11:07:01 GMT

Hi @Graeme1

I'm sorry to see you've not received an email about your gift card.

From what I can see your account wasn't actually signed up on a cashback offer. If there was definitely this showing as available for the package you selected, it's possible the offer didn't track properly.

This is normally if you browse to various sites looking at offers then go back to another site to complete the purchase, sometimes the reward card element of the offer gets a little muddled.

What I'd recommend doing if you're wanting a reward card which should avoid this, is to clear what's known as cookies and cache from your web browser's settings and make sure you only have one tab open when signing up.

I realise though this is sometimes a little convoluted but it's not always the case though it does seem like it here.

If you had done this when signing up, could you private message me the gift card amount and how you signed up (Whether it was through our site or a third party site)?

Re: Reward card email

Graeme1 — Fri, 05 Nov 2021 14:41:14 GMT

Sent pm Thankyou

Re: Reward card email

Gandalf — Fri, 05 Nov 2021 15:20:20 GMT

Thanks @Graeme1 I've just messaged you back now

Re: Reward card email

Graeme1 — Fri, 05 Nov 2021 17:37:00 GMT

Sent pm Thankyou