topic Re: Need for an engineer in My Order

Need for an engineer

Walter21 — Thu, 04 Nov 2021 09:00:27 GMT

Hi everyone, I have just signed upto the unlimited fibre extra deal. At the end of signing up it stated an engineer will visit the house. What’s this for? Thanks in advance for your help 👍

Re: Need for an engineer

Baldrick1 — Thu, 04 Nov 2021 09:18:25 GMT

@Walter21 Welcome to the forum.

Do you already have a working landline? If so does this specifically say that an 'engineer' will actually visit your property?

A technician visit is required to the exchange or the street cabinet, but will only need to visit your property if there is a problem with the connection. Normally you will get a message from Plusnet saying that the connection is up and running. Note this should not be confused advising you on the day that it will be connected, which will come in much earlier. Once advised that it's ready (which can be any time up until midnight) you plug in your hub and it sets itself up automatically.

Re: Need for an engineer

Gandalf — Thu, 04 Nov 2021 14:07:34 GMT

Welcome aboard @Walter21

Yep I can confirm you won't need an engineer visit as we're taking over a line from another provider.

Your services should go live with us on the 18th November anytime up to midnight, you may have a small gap in service if you're moving from another provider but it hopefully shouldn't be for long.

Let us know if you have any issues

Re: Need for an engineer

dvorak — Thu, 04 Nov 2021 14:11:02 GMT

Moderators Note

This topic has been moved from Fibre to My Order

Re: Need for an engineer

Walter21 — Thu, 04 Nov 2021 17:09:40 GMT

Thanks Baldrick 1, for your response. Plusnet staff have confirmed I don’t need an engineer to visit 😀