topic No date given to go live in My Order

No date given to go live

Ctester1999 — Mon, 01 Nov 2021 11:29:15 GMT

Recieved my plusnet modem over a week ago, signed up about a month ago but still no activation date given for broadband to be activated? Can someone please tell me when this will be?

Re: No date given to go live

MatthewWheeler — Tue, 02 Nov 2021 12:02:58 GMT

Thanks for getting in touch @Ctester1999

I'm sorry to hear you've had no updates on your order.

After checking your account I can see you spoke with our support team yesterday who have advised your broadband order is due to complete today.

As soon as the order is complete we'll send you a text/e-mail confirmation

Re: No date given to go live

Strat — Tue, 02 Nov 2021 12:16:45 GMT

Moderators Note
This topic has been moved from ADSL Broadband to My Order.

Re: No date given to go live

Ctester1999 — Wed, 03 Nov 2021 09:30:08 GMT

This still isn’t live very unhappy

Re: No date given to go live

LaurenB — Wed, 03 Nov 2021 11:28:57 GMT

Good Morning @Ctester1999, I am really sorry that the order has not yet complete.

I have taken a further look at this and can see there is a delay showing, I have contacted our suppliers for further information on the delay and have updated the open ticket here: https://www.plus.net/wizard/?p=view_question&id=219309484 with the latest information.

Our team will keep you updated on this and I am really sorry for the inconvenience caused in the meantime.