topic Re: Activation in My Order

Activation

cookies — Fri, 29 Oct 2021 12:18:18 GMT

I took out contract on 13/10 and have been advised my current provider will cancel on 01/11 but I have not received new router or activation date

Re: Activation

dawn2311 — Fri, 29 Oct 2021 12:26:23 GMT

My activation has come and gone and still no router. I have no internet, tv, phone etc. I have tried several times to call Plusnet but the line says 'the line is closed'! Please let me know if you get any success in contacting them and on what number you managed to get through on. Hope you get your router in time. Fingers crossed.

Re: Activation

cookies — Fri, 29 Oct 2021 12:28:24 GMT

I have tried for two days to call with no luck

Re: Activation

dawn2311 — Fri, 29 Oct 2021 12:30:46 GMT

This is terrible, is there not an ombusman or other body we can contact? I cant live without internet, I need it for so many things. I really regret coming over to Plusnet now. What do we do? Any suggestions?

Re: Activation

cookies — Fri, 29 Oct 2021 12:34:48 GMT

I have just spoke to someone hopefully I am sorted.
Number I rang was 0800003951

Re: Activation

dawn2311 — Fri, 29 Oct 2021 12:36:37 GMT

Thankyou! x

Re: Activation

dawn2311 — Fri, 29 Oct 2021 12:37:42 GMT

That number is invalid, could you check it for me?

Re: Activation

cookies — Fri, 29 Oct 2021 12:47:54 GMT

Sorry that was text number
Correct one is 0800 432 0080

Re: Activation

Gandalf — Fri, 29 Oct 2021 13:44:30 GMT

Thanks for your posts and welcome to our Community Forums.

I'm really sorry to see you've not received your router yet.

@cookies I'm glad to see we've got you sorted now, let us know if you have further issues.

@dawn2311 I can see one of my colleagues from our complaints team tried to call you earlier and sent you an email.

Re: Activation

burnside61 — Fri, 29 Oct 2021 14:05:31 GMT

My service was supposed to be active today, still haven't received activation email, phone dead but broad band still running through previous provider...????

Re: Activation

Gandalf — Fri, 29 Oct 2021 14:17:22 GMT

Hi @burnside61

I'm really sorry to see your service hasn't activated yet.

I've checked your order and it looks to be stuck in the supplier systems. We've chased this up with our suppliers helpdesk this morning and we've been advised this should be sorted before midnight tonight.

Can you let me know tomorrow if you still can't get online so I can investigate further?