topic Re: Moved home in My Order

Moved home

Rhianjauncey — Wed, 27 Oct 2021 18:21:45 GMT

Hi guys so I've moved into a new house and I've just noticed it had no socket for the Internet cable what do I need to do about this?
Thanks

Re: Moved home

bmc — Wed, 27 Oct 2021 19:26:24 GMT

@Rhianjauncey

Do you mean no phone socket for the phone cable to the mode/router?

If it's a brand new house could it be there is no phone line - just a FTTP connection (there would be a box on the wall somewhere - possibly in the cupboard under the stairs).

Brian

Re: Moved home

adam945 — Thu, 28 Oct 2021 08:08:47 GMT

Hello @Rhianjauncey

Welcome to our online Community Forum.

When processing the house move, the advisor will have made you aware that there's no phone line registered at your new property. It's completely normal. You've got an engineer visit booked in for tomorrow morning for a phone socket to be installed. Your broadband will go live the same day, but can take anywhere up until midnight.

Let me know if you have any further questions at all.

Re: Moved home

Rhianjauncey — Thu, 28 Oct 2021 11:20:09 GMT

I had someone come around today but said they couldn't do it and will come back next week I didn't even know I had a appointment for tomorrow

Re: Moved home

LaurenB — Thu, 28 Oct 2021 14:24:50 GMT

Hiya @Rhianjauncey, thanks for getting back to us.

I'm really sorry, looks like the engineer appointment was for this morning and not tomorrow. I can see all orders are now showing as complete and we are seeing an active broadband connection, can you get back to us and confirm if it's all working?

Re: Moved home

Rhianjauncey — Thu, 28 Oct 2021 14:27:40 GMT

Hiya yes all done now it tured out there was one but the tenant there before me had pulled it off the wall
Thanks you

Re: Moved home

LaurenB — Thu, 28 Oct 2021 17:38:29 GMT

I am really sorry to hear that the socket had previously been pulled from the wall, but pleased that everything is now sorted.

Just get back to us if you have any further queries.

Re: Moved home

dvorak — Thu, 28 Oct 2021 17:48:23 GMT

Moderators Note

This topic has been moved from ADSL Broadband to My Order