https://community.plus.net/t5/My-Order/New-order-not-activated/m-p/1831813#M20143 <P>Hello,</P><P>I placed an order for fibre broadband on the 9th September, and it has been stuck on "your order is being processed" for the last 3 weeks.&nbsp;</P><P>The line check passed and payment has been taken, could someone please advise on the holdup?&nbsp;</P><P>&nbsp;</P> Mon, 04 Oct 2021 21:31:09 GMT jackhawkins001 2021-10-04T21:31:09Z https://community.plus.net/t5/My-Order/New-order-not-activated/m-p/1831813#M20143 <P>Hello,</P><P>I placed an order for fibre broadband on the 9th September, and it has been stuck on "your order is being processed" for the last 3 weeks.&nbsp;</P><P>The line check passed and payment has been taken, could someone please advise on the holdup?&nbsp;</P><P>&nbsp;</P> Mon, 04 Oct 2021 21:31:09 GMT https://community.plus.net/t5/My-Order/New-order-not-activated/m-p/1831813#M20143 jackhawkins001 2021-10-04T21:31:09Z https://community.plus.net/t5/My-Order/New-order-not-activated/m-p/1831924#M20147 <P>Hiya <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/106401">@jackhawkins001</a>, thanks for getting in touch.</P> <P>&nbsp;</P> <P>I am really sorry for the issues with your order and that the service is not live yet as expected. It looks like there is a delay and our Provisioning Team are already on the case and have been providing regular updates via the open ticket here: <A href="https://www.plus.net/wizard/?p=view_question&amp;id=" target="_blank">https://www.plus.net/wizard/?p=view_question&amp;id=</A><STRONG><A href="https://workplace.plus.net/tickets/ticket_show.html?ticket_id=217802157" target="_blank">217802157</A></STRONG> and via email for you.</P> <P>&nbsp;</P> <P>I'm really sorry for the inconvenience caused in the meantime.</P> Tue, 05 Oct 2021 14:38:16 GMT https://community.plus.net/t5/My-Order/New-order-not-activated/m-p/1831924#M20147 LaurenB 2021-10-05T14:38:16Z