topic Re: Activation Date / Router Dispatch in My Order

Activation Date / Router Dispatch

Naebad — Sun, 03 Oct 2021 13:33:43 GMT

Hi,

I’m not really sure when my service is due to go live because the date I was given by Sky for transferring was the day after I signed up 🙄. I know I’m not transferred as I’m still using my setup configured with all the sky protocols and username etc.

Can you tell me when I’m being transferred, and when the router will arrive with me as there isn’t any information in my order tracker.

Thanks,

Chris

Re: Activation Date / Router Dispatch

Gandalf — Mon, 04 Oct 2021 10:19:56 GMT

Thanks for your post @Naebad and welcome to our Community Forums.

I've just checked your order and I can see it's due to complete with us on 07/10/21 and you should receive your new router before then. It can take anytime up to midnight on the day for our services to activate though so you may be without a service for a short time. Let us know if you've got any further queries.

Re: Activation Date / Router Dispatch

Naebad — Tue, 05 Oct 2021 18:07:11 GMT

Fantastic - I received the router today. Thanks for the activation date as well!

Re: Activation Date / Router Dispatch

Gandalf — Wed, 06 Oct 2021 11:09:47 GMT

Awesome, no problem @Naebad

Let us know if you need further help