topic Re: Can I change my activation date? in My Order

Can I change my activation date?

sjosz — Wed, 29 Sep 2021 07:12:33 GMT

I need to make my activation date line up with the end of my current contract (15th October). The person I spoke to when I joined Plusnet said I could request this date but I have received an email saying the activation will be 11th. Please can someone tell me whether it is possible to have the date changed? Thanks.

Re: Can I change my activation date?

Gandalf — Wed, 29 Sep 2021 09:08:41 GMT

Hi @sjosz

If we've tried to change your transfer date to the 15th but haven't been successful, it could be down to engineer availability.

Feel free to private message me your account username though and we'll be happy to take a closer look.

Re: Can I change my activation date?

sjosz — Wed, 29 Sep 2021 14:28:24 GMT

Thanks @Gandalf, I've sent you a private message.

Re: Can I change my activation date?

LaurenB — Wed, 29 Sep 2021 15:28:49 GMT

Hiya @sjosz, I have picked up your message and replied to this.

Re: Can I change my activation date?

sjosz — Fri, 01 Oct 2021 07:26:46 GMT

Thanks @LaurenB