Still waiting for my broadband after 2 weeks

Cjmcaul — Sat, 25 Sep 2021 08:11:59 GMT

I recently moved house and let plus net know in advance so that I'd have internet as soon as I moved in. Finally moved in but 2 weeks later and 4 phone calls still nothing. I was told I can't have fibre when I first called to say I was moving. So was told I'd get it cheaper monthly.
Now after the order has been put through about 4 times and rejected I'm being told its because I can't have fibre?🙄
I knew this..
I just want Internet, I don't care about the phone number changing either, please please please can someone sort this and compensate for the 2 weeks I've not received what I'm paying for.

Thank you

Re: Still waiting for my broadband after 2 weeks

LaurenB — Sat, 25 Sep 2021 13:02:34 GMT

Hiya @Cjmcaul, thanks for getting in touch. I'm really sorry for the issues that have occurred with your orders and for the delay in getting your service active at your new address.

I have taken a look at this and provided the latest update on the open ticket here for you: https://www.plus.net/wizard/?p=view_question&id=217534602

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Still waiting for my broadband after 2 weeks

Re: Still waiting for my broadband after 2 weeks