topic Re: Unlimited fibre Your broadband order should complete on {strCustActivationDate}. in My Order

Unlimited fibre Your broadband order should complete on {strCustActivationDate}.

sono — Fri, 10 Sep 2021 07:05:18 GMT

Hello. New Plusnet customer.

I have ordered unlimited fibre. My phone line became active 2 days ago. thank you.

Awaiting broadband activation.

I see in the plus.net website order tracker that this strange message is showing.

"Unlimited fibre Your broadband order should complete on {strCustActivationDate}."

I enclose a screenshot

Click for Screenshot

Any plans to correct that "strCustActivationDate" please ?

Thank you

Re: Unlimited fibre Your broadband order should complete on {strCustActivationDate}.

dvorak — Fri, 10 Sep 2021 07:39:12 GMT

Moderators Note

This topic has been moved from Fibre to My Order

Re: Unlimited fibre Your broadband order should complete on {strCustActivationDate}.

sono — Sat, 11 Sep 2021 06:59:12 GMT

Unfortunately the website issue wasn’t fixed yesterday. It is still present.

Re: Unlimited fibre Your broadband order should complete on {strCustActivationDate}.

jab1 — Sat, 11 Sep 2021 07:04:50 GMT

Which 'website issue'? If you are referring to the strange 'message' - that is due to the way the page is coded, and is unlikely to be corrected anytime soon, for anyone.

Re: Unlimited fibre Your broadband order should complete on {strCustActivationDate}.

sono — Sat, 11 Sep 2021 12:10:11 GMT

It might be better to remove the sentence containing that strCustActivationDate) from the website in the meantime as you say it isnt going to be fixed anytime soon. This will prevent new customers like me asking what appears to be annoying question about it ?

But perhaps That'll do ?

Re: Unlimited fibre Your broadband order should complete on {strCustActivationDate}.

jab1 — Sat, 11 Sep 2021 12:13:46 GMT

It would be better if PN coded the page properly, so the date was displayed, but as it has been like that ever since they 'improved' the customer experience, and have been told about it numerous times, your final comment is very valid - sadly.

Re: Unlimited fibre Your broadband order should complete on {strCustActivationDate}.

Gandalf — Sun, 12 Sep 2021 19:32:06 GMT

Hi @sono

I'm sorry to see we haven't given you your activation date yet.

I've just checked your broadband order and I can confirm it's due to complete on the 15th September before midnight.

Let us know if you need any further help.