topic Re: Nightmare getting Plusnet to finalise my installation in My Order

Nightmare getting Plusnet to finalise my installation

Tiggy777 — Thu, 09 Sep 2021 16:59:31 GMT

Hi all

What a mistake joining plusnet

Engineer can to connect me up, unfortunately the box in the street had a wire cut.

Said they would came back 'nothing'
Called won't answer
Emailed No answer
Chat is a waste of time as Joe (bot) tell me to call (see point 2 above)

What more can I do...

Tried to cancel but again no answer( can you tell I am MAD)

Love to all

Tiggy X

Re: Nightmare getting Plusnet to finalise my installation

jab1 — Thu, 09 Sep 2021 17:41:59 GMT

@Tiggy777 If it is a BT infrastructure problem, then I'm afraid it is only BT who can really answer, and it depends on engineer availability. Do you have any open tickets on your account, which may give further details?

If you try to cancel, you will have early termination charges to pay, and still have the issue if you go to another provider.

Re: Nightmare getting Plusnet to finalise my installation

dvorak — Thu, 09 Sep 2021 18:05:56 GMT

Moderators Note

This topic has been moved from ADSL Broadband to My Order

Re: Nightmare getting Plusnet to finalise my installation

Gandalf — Sun, 12 Sep 2021 15:30:08 GMT

Hi @Tiggy777

I'm sorry for the issues with your order. We don't have an email address for support and you can call us on 0800 432 0200 any day between the hours of 8am while 8pm and we'll be happy to help.

If you can though private message me your account username, I'll be happy to take a look into this for you.