https://community.plus.net/t5/My-Order/unable-to-see-the-progress-of-my-order/m-p/1826739#M19819 <P>Welcome to our Community Forums <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/105632">@crash19999</a> and thanks for upgrading with us.</P> <P>I can see we've been keeping you up to date via the open support ticket on your account&nbsp;<A href="https://www.plus.net/wizard/?p=view_question&amp;id=217420905" target="_blank">Here</A>.</P> <P>Looks like your fibre order was delayed until the 9th September due to engineer availability in your area.</P> <P>Let us know if there are any issues afterwards and we'll be happy to help.&nbsp;</P> Sat, 04 Sep 2021 10:45:49 GMT Gandalf 2021-09-04T10:45:49Z https://community.plus.net/t5/My-Order/unable-to-see-the-progress-of-my-order/m-p/1826685#M19814 <P>l am unable to see the progress of my order in my account. i am currently switching to fibre broadband. Also i had an email saying my switch over date is today but i have router yet. could someone please help with this matter</P> Fri, 03 Sep 2021 21:42:32 GMT https://community.plus.net/t5/My-Order/unable-to-see-the-progress-of-my-order/m-p/1826685#M19814 crash19999 2021-09-03T21:42:32Z https://community.plus.net/t5/My-Order/unable-to-see-the-progress-of-my-order/m-p/1826739#M19819 <P>Welcome to our Community Forums <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/105632">@crash19999</a> and thanks for upgrading with us.</P> <P>I can see we've been keeping you up to date via the open support ticket on your account&nbsp;<A href="https://www.plus.net/wizard/?p=view_question&amp;id=217420905" target="_blank">Here</A>.</P> <P>Looks like your fibre order was delayed until the 9th September due to engineer availability in your area.</P> <P>Let us know if there are any issues afterwards and we'll be happy to help.&nbsp;</P> Sat, 04 Sep 2021 10:45:49 GMT https://community.plus.net/t5/My-Order/unable-to-see-the-progress-of-my-order/m-p/1826739#M19819 Gandalf 2021-09-04T10:45:49Z https://community.plus.net/t5/My-Order/unable-to-see-the-progress-of-my-order/m-p/1826742#M19821 Hi can you confirm that I will retain my landline number? <BR />Thanks for your quick reply! <BR /> Sat, 04 Sep 2021 11:08:17 GMT https://community.plus.net/t5/My-Order/unable-to-see-the-progress-of-my-order/m-p/1826742#M19821 crash19999 2021-09-04T11:08:17Z https://community.plus.net/t5/My-Order/unable-to-see-the-progress-of-my-order/m-p/1826744#M19822 <P>Yeah absolutely (if we change your number while taking over your line then it'll cease your broadband)</P> Sat, 04 Sep 2021 11:13:26 GMT https://community.plus.net/t5/My-Order/unable-to-see-the-progress-of-my-order/m-p/1826744#M19822 Gandalf 2021-09-04T11:13:26Z