https://community.plus.net/t5/My-Order/Still-waiting/m-p/1826715#M19818 <P>Thanks for your post <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/105629">@Nicky5798</a> and welcome to our Community Forums.</P> <P>I'm really sorry for the delay. I can see your order actually completed on the 30th July, but we hadn't automatically ordered your router or activated your account. I'm sending your router now we'll put in the post and get to you as soon as we can.</P> <P>Can you post back once you've received it? We'll then activate your account for you so you can use your broadband.</P> Sat, 04 Sep 2021 07:55:19 GMT Gandalf 2021-09-04T07:55:19Z https://community.plus.net/t5/My-Order/Still-waiting/m-p/1826650#M19805 <P>Is it common to wait a few weeks to set up the broadband?</P><P>No further update since the first confirmation email.&nbsp;<BR />So funny.&nbsp;</P> Fri, 03 Sep 2021 19:42:15 GMT https://community.plus.net/t5/My-Order/Still-waiting/m-p/1826650#M19805 Nicky5798 2021-09-03T19:42:15Z https://community.plus.net/t5/My-Order/Still-waiting/m-p/1826652#M19806 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/105629">@Nicky5798</a> Welcome to the forums. How far have you got - what 'confirmation email' and do you have a router?</P> Fri, 03 Sep 2021 19:50:32 GMT https://community.plus.net/t5/My-Order/Still-waiting/m-p/1826652#M19806 jab1 2021-09-03T19:50:32Z https://community.plus.net/t5/My-Order/Still-waiting/m-p/1826655#M19807 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;"><BR /> <P style="font-size: 10pt;"><STRONG>Moderators Note</STRONG></P> <BR /> <P style="font-size: 10pt;">This topic has been moved from ADSL Broadband&nbsp;to&nbsp;My Order</P> </DIV> Fri, 03 Sep 2021 19:58:59 GMT https://community.plus.net/t5/My-Order/Still-waiting/m-p/1826655#M19807 dvorak 2021-09-03T19:58:59Z https://community.plus.net/t5/My-Order/Still-waiting/m-p/1826715#M19818 <P>Thanks for your post <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/105629">@Nicky5798</a> and welcome to our Community Forums.</P> <P>I'm really sorry for the delay. I can see your order actually completed on the 30th July, but we hadn't automatically ordered your router or activated your account. I'm sending your router now we'll put in the post and get to you as soon as we can.</P> <P>Can you post back once you've received it? We'll then activate your account for you so you can use your broadband.</P> Sat, 04 Sep 2021 07:55:19 GMT https://community.plus.net/t5/My-Order/Still-waiting/m-p/1826715#M19818 Gandalf 2021-09-04T07:55:19Z