https://community.plus.net/t5/My-Order/my-router-has-not-arrived/m-p/1752081#M15374 Hi,<BR /><BR />I placed the order on 29th June. They emailed me saying the router was dispatched on 10th July. My line was activated on the 14th. I am still waiting for my router to arrive. I am out of internet for three days now. Working from home with mobile hotspot. Called them many times with one reply to wait for 7 days. Worst experience so far. Thu, 16 Jul 2020 17:03:52 GMT Subh 2020-07-16T17:03:52Z https://community.plus.net/t5/My-Order/my-router-has-not-arrived/m-p/1728907#M14479 <P>Hi</P><P>My router has not arrived, and my broadband service is due to start in less than 48 hours.</P><P>I've also not received any confirmation, by email or text, that the router has been sent.</P><P>I signed up for broadband 2 and a half weeks ago.</P> Wed, 22 Apr 2020 10:22:44 GMT https://community.plus.net/t5/My-Order/my-router-has-not-arrived/m-p/1728907#M14479 Andrewb77 2020-04-22T10:22:44Z https://community.plus.net/t5/My-Order/my-router-has-not-arrived/m-p/1728915#M14480 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;"><BR /> <P style="font-size: 10pt;"><STRONG>Moderators Note</STRONG></P> <BR /> <P style="font-size: 10pt;">This topic has been moved from My Router to My Order</P> </DIV> Wed, 22 Apr 2020 10:31:51 GMT https://community.plus.net/t5/My-Order/my-router-has-not-arrived/m-p/1728915#M14480 dvorak 2020-04-22T10:31:51Z https://community.plus.net/t5/My-Order/my-router-has-not-arrived/m-p/1729293#M14493 <P>Hi <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/82894">@Andrewb77</a>, I have checked the account for you and the router has been dispatched earlier this morning. They are all dispatched by Royal Mail 1st Class and should be with you in the next couple of days at the latest.</P> Thu, 23 Apr 2020 09:56:49 GMT https://community.plus.net/t5/My-Order/my-router-has-not-arrived/m-p/1729293#M14493 WillF 2020-04-23T09:56:49Z https://community.plus.net/t5/My-Order/my-router-has-not-arrived/m-p/1729381#M14498 <P>Hi</P> <P>If my router doesn't arrive tomorrow (when my service is due to begin) then does that mean that I will be left without broadband until it does arrive?</P> <P>thanks&nbsp;</P> Thu, 23 Apr 2020 12:59:06 GMT https://community.plus.net/t5/My-Order/my-router-has-not-arrived/m-p/1729381#M14498 Andrewb77 2020-04-23T12:59:06Z https://community.plus.net/t5/My-Order/my-router-has-not-arrived/m-p/1729417#M14499 <P>Hi <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/82894">@Andrewb77</a>. The system in theory should dispatch routers to arrive either the day before or on the day of the broadband activation. The exception to this is any delays on the Royal Mail side after we have a dispatch confirmation are not flagged to us automatically. Please let me know if you do not receive this by end of post tomorrow via PM and I'll gladly keep your account to one side in order to credit back any delay should they occur.&nbsp;</P> Thu, 23 Apr 2020 14:31:16 GMT https://community.plus.net/t5/My-Order/my-router-has-not-arrived/m-p/1729417#M14499 WillF 2020-04-23T14:31:16Z https://community.plus.net/t5/My-Order/my-router-has-not-arrived/m-p/1730114#M14527 <P>Hi</P> <P>I didn't receive notification of either my 'phone line nor broadband going live yesterday.</P> <P>I'd previously been told that the 'phone service would begin on Thursday and broadband on Friday.</P> Sat, 25 Apr 2020 14:01:55 GMT https://community.plus.net/t5/My-Order/my-router-has-not-arrived/m-p/1730114#M14527 Andrewb77 2020-04-25T14:01:55Z https://community.plus.net/t5/My-Order/my-router-has-not-arrived/m-p/1730408#M14532 <P><SPAN>The router arrived on Friday.</SPAN><BR /><SPAN>I've received an email telling me my 'phone order has been cancelled. I've received another message telling me that there is a problem with my broadband order. What is going on?</SPAN></P> Sun, 26 Apr 2020 15:36:49 GMT https://community.plus.net/t5/My-Order/my-router-has-not-arrived/m-p/1730408#M14532 Andrewb77 2020-04-26T15:36:49Z https://community.plus.net/t5/My-Order/my-router-has-not-arrived/m-p/1730760#M14543 <P>I now don't have any broadband.</P> Mon, 27 Apr 2020 14:54:28 GMT https://community.plus.net/t5/My-Order/my-router-has-not-arrived/m-p/1730760#M14543 Andrewb77 2020-04-27T14:54:28Z https://community.plus.net/t5/My-Order/my-router-has-not-arrived/m-p/1730878#M14549 <P>Now that the order/service has been cancelled, can you confirm how much and when I will receive my refund?<BR />thanks</P> Mon, 27 Apr 2020 19:00:00 GMT https://community.plus.net/t5/My-Order/my-router-has-not-arrived/m-p/1730878#M14549 Andrewb77 2020-04-27T19:00:00Z https://community.plus.net/t5/My-Order/my-router-has-not-arrived/m-p/1745990#M15056 Hello,<BR />This is my first post,<BR />I joined Plus.net on 5th June and was told my router was sent out by 1st class on the 16th of June but it has not arrived yet (today is 25th June)<BR />My broadband was activated on 19th June however I am still unable to use it as I have no router.<BR />Please can someone help me find out why this is happening?<BR />Thanks, Jamesy Thu, 25 Jun 2020 08:56:53 GMT https://community.plus.net/t5/My-Order/my-router-has-not-arrived/m-p/1745990#M15056 Jamesy 2020-06-25T08:56:53Z https://community.plus.net/t5/My-Order/my-router-has-not-arrived/m-p/1746553#M15076 At last panic over router arrived today 27th June only 8 days after my broadband was activated.....hopefully things will get better from now on. <BR />Cheers, jamesy Sat, 27 Jun 2020 10:11:00 GMT https://community.plus.net/t5/My-Order/my-router-has-not-arrived/m-p/1746553#M15076 Jamesy 2020-06-27T10:11:00Z https://community.plus.net/t5/My-Order/my-router-has-not-arrived/m-p/1746639#M15078 When did they start charging you? I am in the same boat. Broadband activated but no hub. I can’t believe they are posted first class. Mine was despatched 24th June, allegedly Sat, 27 Jun 2020 15:00:42 GMT https://community.plus.net/t5/My-Order/my-router-has-not-arrived/m-p/1746639#M15078 wardyface 2020-06-27T15:00:42Z https://community.plus.net/t5/My-Order/my-router-has-not-arrived/m-p/1746942#M15081 Hello, My router had a 1st class sticker on but it certainly went the long way round!!<BR />I don't know when they started charging me probably from the day they sent me an email saying that they had activated my broadband connection on 19th June.. So it was a week without a router that I could not use my broadband. <BR />I wonder if there is away of getting that credited back to my account for the lost time I've incurred?<BR />Does anyone have any suggestions I would appreciate the advice?<BR />Cheers, Jamesy Mon, 29 Jun 2020 03:11:49 GMT https://community.plus.net/t5/My-Order/my-router-has-not-arrived/m-p/1746942#M15081 Jamesy 2020-06-29T03:11:49Z https://community.plus.net/t5/My-Order/my-router-has-not-arrived/m-p/1747406#M15105 <P>Hi <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/87493">@Jamesy</a>, thanks for confirming you've received the router and please accept my apologies for the delay. I've issued a credit for the downtime which I've outlined in an email to you.</P> Tue, 30 Jun 2020 14:12:41 GMT https://community.plus.net/t5/My-Order/my-router-has-not-arrived/m-p/1747406#M15105 WillF 2020-06-30T14:12:41Z https://community.plus.net/t5/My-Order/my-router-has-not-arrived/m-p/1747410#M15107 Hi <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/80476">@WillF</a><BR />Thank you very much for your help I really appreciate you taking time to sort out credit for the downtime which may well have been Royal Mail fault.<BR />Cheers, Jamesy Tue, 30 Jun 2020 14:52:19 GMT https://community.plus.net/t5/My-Order/my-router-has-not-arrived/m-p/1747410#M15107 Jamesy 2020-06-30T14:52:19Z https://community.plus.net/t5/My-Order/my-router-has-not-arrived/m-p/1747422#M15109 <P>Thanks for the reply <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/87493">@Jamesy</a>, it's no problem at all. Let us know if you have any further queries.</P> Tue, 30 Jun 2020 15:56:50 GMT https://community.plus.net/t5/My-Order/my-router-has-not-arrived/m-p/1747422#M15109 WillF 2020-06-30T15:56:50Z https://community.plus.net/t5/My-Order/my-router-has-not-arrived/m-p/1747800#M15124 Meanwhile I am still without the promised router! Weeks going by and no-one progressing things at Plusnet. It’s clear the router isn’t in the post as it would have been delivered by now. I’ve had a letter from over the Atlantic in less time! The router had only 12 miles to travel down the M1. Quite why Plusnet can’t send me one. I don’t know why they keep waiting. Waiting for what exactly 🤷‍<span class="lia-unicode-emoji" title=":female_sign:">♀️</span> I’m on hold til Friday Why on hold. Get me off hold and send my router! I tried to log into my account this morning but my log in details were not recognised. I am getting an uneasy feeling about Plusnet. Thu, 02 Jul 2020 12:01:33 GMT https://community.plus.net/t5/My-Order/my-router-has-not-arrived/m-p/1747800#M15124 wardyface 2020-07-02T12:01:33Z https://community.plus.net/t5/My-Order/my-router-has-not-arrived/m-p/1748420#M15157 <P>The router posted yesterday arrived today! &nbsp; &nbsp;Hallelujah&nbsp;<span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Sat, 04 Jul 2020 20:33:52 GMT https://community.plus.net/t5/My-Order/my-router-has-not-arrived/m-p/1748420#M15157 wardyface 2020-07-04T20:33:52Z https://community.plus.net/t5/My-Order/my-router-has-not-arrived/m-p/1748441#M15158 Well done, you should be able to get yourself up and running now. It must have gone the long way round.<BR />Cheers, Jamesy Sun, 05 Jul 2020 02:47:36 GMT https://community.plus.net/t5/My-Order/my-router-has-not-arrived/m-p/1748441#M15158 Jamesy 2020-07-05T02:47:36Z https://community.plus.net/t5/My-Order/my-router-has-not-arrived/m-p/1748447#M15159 <P>Hi! <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span>&nbsp;</P> <P>&nbsp;</P> <P>I can’t have been posted. The replacement router arrived the morning after being posted&nbsp;</P> <P>I have internet., &nbsp;yay <span class="lia-unicode-emoji" title=":grinning_face:">😀</span>. I set it up and all working except my non-WiFi pc. Got to hook that back up somehow. Scratches head <span class="lia-unicode-emoji" title=":beaming_face_with_smiling_eyes:">😁</span></P> Sun, 05 Jul 2020 07:25:27 GMT https://community.plus.net/t5/My-Order/my-router-has-not-arrived/m-p/1748447#M15159 wardyface 2020-07-05T07:25:27Z