topic Re: Change router delivery address in My Order

Change router delivery address

Welshsteve — Tue, 31 Dec 2019 15:24:27 GMT

Hi. I have just ordered PlusNet for installation a few days after moving into my new home. I do not move in until 2 days before the installation and am worried about missing the router delivery.

Firstly, why does it need delivering instead of the much more sensible solution of the engineer bringing the equipment with them on the day.
Secondly, if the hub is being delivered well in advance, is it possible to change the delivery address for this and have it delivered to my current address instead to make sure I get it?
Thanks in advance for any assistance.
Steve

Re: Change router delivery address

Baldrick1 — Wed, 01 Jan 2020 10:41:32 GMT

@Welshsteve

I can’t comment on the delivery address but for many installations there is no need for any engineer to visit your property. Also if one is required he/she will be an Openreach employee. The router is supplied by Plusnet.

Another point, these routers are packaged to fit through a standard letter box so you do not need to be present to receive it.

Re: Change router delivery address

abails0105 — Wed, 01 Jan 2020 16:00:44 GMT

Hi @Welshsteve

Thanks for getting in touch. As mentioned by @Baldrick1, our routers are designed to fit through standard size letterboxes however if you do want the hardware being delivered to an alternative address, please do PM this address and we can get that organised for you.

Regards

Re: Change router delivery address

dvorak — Wed, 01 Jan 2020 16:07:49 GMT

Moderators Note

This topic has been moved from Fibre to My Order

Re: Change router delivery address

Baldrick1 — Wed, 01 Jan 2020 16:14:17 GMT

Of course the risk then is that the router is sent out at the last minute so arrives at the OP's old address after moving to the new.