topic Re: 582n losing broadband and not reconnecting in IPv6 Trial

582n losing broadband and not reconnecting - SOLVED

brueton — Tue, 17 Jan 2012 14:56:59 GMT

Just so that those trialing the 582n routers with IPv6 firmware are aware.
After successfully using the 582n for a few weeks on my 21CN line I took it over to a friends house yesterday, she is with Plusnet on a 20CN line. I wanted to get a non-technical persons views on it and IPv6 although my guess is that she will not be aware that IPv6 is working on her connection.
I installed it and checked it was working at approx. 7pm last night. Before I had arrived back home at 8:20 pm it had lost the broadband connection and needed powering off and back on to reconnect. This also happened sometime overnight.
I will try and recover it on Sunday and see if I can work out what is going on. The old router which I will put back is a Netgear DG834PN, don't know if it was losing the connection but if it was it reconnected automatically.
I will try and get some router log files to see if they show what is happening.
PeteB

Re: 582n losing broadband and not reconnecting

adamwalker — Tue, 17 Jan 2012 15:49:24 GMT

Let us know if a factory reset doesn't fix that as we might need to provide a replacement.

Re: 582n losing broadband and not reconnecting

brueton — Tue, 17 Jan 2012 15:56:46 GMT

It was supplied by Ben Trimble as part of the 582n / IPv6 trial and has test firmware. My next step is to try it again on my line, it did not have the problem when I tried it for a few weeks. I hope to recover it this weekend.
PeteB

Re: 582n losing broadband and not reconnecting

BenTrimble — Tue, 17 Jan 2012 17:27:58 GMT

Yeah, no RMA's for these routers
(Not being mean or 'owt, they just don't appear on your accounts and only I have the firwamre!)

Re: 582n losing broadband and not reconnecting

brueton — Wed, 18 Jan 2012 16:20:41 GMT

Any chance of a Visual RADIUS graph or graphs for the user for the last couple of weeks?
I can PM the Plusnet usernames, it was the standard login until about 7pm on Monday 16th Jan and then an IPv6 login.
PeteB

Re: 582n losing broadband and not reconnecting

adamwalker — Wed, 18 Jan 2012 16:40:32 GMT

Sure, PM them over and I'll sort that out.

Re: 582n losing broadband and not reconnecting

brueton — Wed, 18 Jan 2012 17:29:09 GMT

PM sent.

Re: 582n losing broadband and not reconnecting

adamwalker — Thu, 19 Jan 2012 16:56:18 GMT

Sorted, I've replied to your PM Pete

Re: 582n losing broadband and not reconnecting

brueton — Thu, 19 Jan 2012 17:03:34 GMT

Visual Radius graph shows the connection as being stable since the router reboot on Tuesday morning. At the moment I will consider the problem to have been a "one off" and will leave the router in place to see how it performs.
PeteB

Re: 582n losing broadband and not reconnecting

brueton — Wed, 25 Jan 2012 10:23:02 GMT

Can I get another Visual Radius graph for the ipv6 test user so that I can check the stability of the connection. No further problems have been noticed.
Pete

Re: 582n losing broadband and not reconnecting

jojopillo — Wed, 25 Jan 2012 13:00:59 GMT

Hi PeteB,
Looking good!

Re: 582n losing broadband and not reconnecting

brueton — Wed, 25 Jan 2012 13:03:34 GMT

Many thanks. It looks af if the problem may have been with the line or at the exchange.
PeteB