topic Re: IPV6 not working in IPv6 Trial

IPV6 not working

DJMcKenzie87 — Sun, 12 Apr 2026 06:23:24 GMT

Good morning, everyone. I trust you all had a pleasant weekend.

It appears my IPv6 connection is currently experiencing an issue.

Please refer to the image below for details.

Has someone at plusnet HQ playing around with Ipv6 configuration files on there system?

Re: IPV6 not working

Townman — Sun, 12 Apr 2026 07:01:28 GMT

For the avoidance of doubt can I confirm you are on the trail?

Have you changed your Plusnet firewall settings or had a failed payment event? For the trail the IPv6 configuration is linked to the static IP configuration management. Anything which touches the static IP space can drop the IPv6 component.

Re: IPV6 not working

DJMcKenzie87 — Sun, 12 Apr 2026 18:40:28 GMT

Good evening.

Q1: Yes.
Q2: I do not have firewall settings configured on my account.
Q3: I have consistently made all payments on time via direct debit.

Could a representative please release my image within this post for review, so that the issue can be accurately assessed?

Thank you.

Re: IPV6 not working

Townman — Sun, 12 Apr 2026 18:55:41 GMT

Images released, which I had seen already and did not discern anything therein which would add to the accuracy of assessing the problem. One presumes that no changes have been made to your router configuration from when it was last known to be working?

There have been specific scenarios of accounts dropping off the trial. The questions asked related to two known reasons. I dropped off the trial myself having changed the Plusnet account firewall settings. I needed to wait for @dave to restore the trial configuration. Everything else seen around here relating to third party routers have been related to configuration errors.

There is the possibility of something new ... @dave can you please have someone take a look - thank you.

Re: IPV6 not working

DJMcKenzie87 — Sun, 12 Apr 2026 19:41:09 GMT

The system was operational a few days prior.

I have attempted to revert the Plusnet hub to its standard operating mode and subsequently utilized Passthrough mode with my Wi-Fi 7 system; however, functionality has not been restored in either configuration.

Re: IPV6 not working

DJMcKenzie87 — Sun, 12 Apr 2026 19:43:36 GMT

I have reconfigured Hub2 to operate in bridge mode and reinstated the PPP information into my WiFi7 System; however, the system is still not operational.

Re: IPV6 not working

Townman — Sun, 12 Apr 2026 21:05:07 GMT

For some reason, you’ve dropped off the trial. Needs Dave’s team to take a look.

Re: IPV6 not working

dave — Mon, 13 Apr 2026 09:08:29 GMT

Yeah looks like it's gone walkabouts. I'm going to add some others to the trial so will fix this at the same time. Let confirm when I've got the change ready to go.

Re: IPV6 not working

Townman — Mon, 13 Apr 2026 17:55:04 GMT

Hi @dave

Any idea of why this one went into the out back? Was it related to the two known conditions or something new please?

Re: IPV6 not working

DJMcKenzie87 — Fri, 24 Apr 2026 14:22:08 GMT

Good afternoon! Thank you so much for letting me try out IPv6, and I wish you all the best for your future IPv6 project with Plusnet rolling out!

I will maintain communication with all Plusnet members on this platform. Best regards, DJMCKENZIE87.
🚀 #Afternoon #IPv6 #Project #Plusnet
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