topic Re: Technicolor TG789 firmware in My Router

Technicolor TG789 firmware

keynet — Fri, 17 Aug 2018 11:34:47 GMT

Hi,

After retiring my venerable ST780WL of 12 years service (and several firmware upgrades!), I now have a TG789vn.

I'm wondering if a kind soul has a later firmware for the TG789vn ? (original version) - I'm on 8.4.3.I currently. Would even be handy to have copy of this version in case of a need to completely rebuild it.

Perhaps Plusnet admin has access to the Technicolor firmware stockpile ?

Once upon a time modem-help was the go-to place but sadly it appears to have gone, which means even finding the right manual/CLI listing is tricky !

Appreciate any help.

Re: Technicolor TG789 firmware

Jubby — Fri, 17 Aug 2018 12:41:49 GMT

Hi @keynet

This isn't a Technicolor model of router that we've supplied so I'm afraid we wouldn't have the firmware to push out to it.

Re: Technicolor TG789 firmware

keynet — Thu, 23 Aug 2018 08:06:10 GMT

Thanks, I wasn't looking for you to push it out, rather retrieve it from the Technicolor partner website and plonk it where you usually do

http://products.plus-payh.co.uk/firmware/

https://www.technicolor.com/contact/products-support "The support service does not provide any firmware updates, which are directly handled by service providers. Please contact directly your usual service provider to request firmware updates."

That I'm doing.

Once upon a time you could do freely download this stuff and as a IT pro it's very disappointing to go back to the dark ages waiting for someone to post you a floppy disk !

Thanks for your help

Re: Technicolor TG789 firmware

deank — Thu, 23 Aug 2018 10:55:02 GMT

Hi @keynet,

That would only apply if you received the router from your ISP, as they would be able to update the firmware for you. As we don't supply that kind of router we don't have any firmware at all to assist you with unfortunately.