technicolor router keeps restarting every few minutes

wizzywizard — Wed, 09 May 2018 17:18:06 GMT

Got a problem with my router that keeps restarting every few minutes. I reset it to factory settings but nothing seems to help. When on a rare occasion when it is working it works well....

any ideas?

Thanks in advance,

Gordon.

Re: technicolor router keeps restarting every few minutes

Strat — Wed, 09 May 2018 17:21:47 GMT

Moderator's note by Dick (Strat): Topic moved to My Router.

Re: technicolor router keeps restarting every few minutes

MasterOfReality — Thu, 10 May 2018 12:57:17 GMT

Hi @wizzywizard

Sorry to hear you are getting drops in connection, I can replicate these findings on our side as well, here is a copy of your RADIUS log for the past 7 days in visual form;

The drops outs do seem to be very frequent - how often would you say you are power cycling / resetting the router may I ask?

Now the good news (if you'll believe that) is that I have found no fault on your line after performing both a Phone & Broadband test.

Here is a copy of the GEA test results I have ran;

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	54.9 Mbps
Upstream Speed	10.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	264.3
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Very Good
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Profile Name	0.128M-55M Downstream 6dB, Retransmission Low - 0.128M-10M Upstream, Error Protection Off
Time Stamp	2018-04-27T17:00:00

Your router is Syncing at 54.99Mbps on a Profile of 0.128M-55M. This is well within your estimates of between 49-62Mbps provided by our supplier.

Now that we have ascertained that your line is performing correctly, the next thing would be to rule your internal wiring out by plugging the connection into your test socket which is under the faceplate of your master socket and seeing if the drops stop. This rules out internal wiring, faceplates and extension sockets as being the cause. How to locate the test socket and set your connection into it can be found here.

Please give this a go and let us know how you get on.

Kind Regards,

Alisdair

topic Re: technicolor router keeps restarting every few minutes in My Router

technicolor router keeps restarting every few minutes

Re: technicolor router keeps restarting every few minutes

Re: technicolor router keeps restarting every few minutes