topic access control keeps borking up in My Router

access control keeps borking up

nbhamilt — Wed, 28 Oct 2026 09:23:45 GMT

I use access control to limit certain devices use that belong to children. For years it works some of the time, but every npow and then, after changing teh times on a device or trying to add a device it all goes a bit mad (see screenshot) these four devices were 4 different devices and now all of a sudden show as one. And I cannot add new devices either. Previous times I have done a factory reset of the router and that works, but its very annoying to have to do that as it loses all my other settings and device names.

Re: access control keeps borking up

PhilipHeyes — Wed, 28 Oct 2026 09:52:42 GMT

Does this laptop have MAC Address Randomisation enabled ?

Re: access control keeps borking up

nbhamilt — Wed, 28 Oct 2026 09:57:18 GMT

nope, and its nothing to do with the device itself, sometimes it will show a list of different devices. It happened this time when I tried to add an iphone. which doesn't even appear on the list as anything.

it will work fine for months with changes being made then suddenly, one change, and it all goes to pot.

Re: access control keeps borking up

Leanne_T — Thu, 29 Oct 2026 10:51:57 GMT

Morning @nbhamilt

Thanks for coming back to the community.

If you get in touch with our customer support team, they can get the access controls looked into and see what is needed to get this resolved.

Let us know how you get on.

Leanne.

Re: access control keeps borking up

nbhamilt — Sat, 31 Oct 2026 10:37:53 GMT

thanks

I'll get in touch, though that link says something has gone wrong!

Re: access control keeps borking up

jab1 — Sat, 31 Oct 2026 10:54:31 GMT

@nbhamilt Just call 0330 123 9123 and hope you get someone with a little knowledge.