topic Can't access the return router label in My Router https://community.plus.net/t5/My-Router/Can-t-access-the-return-router-label/m-p/2059744#M45336 <P>Having moved to Zen, from Plusnet, I need to return the (unused) Plusnet router. I've been to the 'manage account' page on the website, but in the return router instructions the 'request label' button is greyed out and I can't request the label.&nbsp; The line transferred over this morning.&nbsp; Will this become accessible at some point, or will some other communication from Plusnet indicate when/how/if to return the router? The box says its a 'Plusnet Hub Two'.</P> Tue, 29 Sep 2026 07:31:14 GMT JPN 2026-09-29T07:31:14Z Can't access the return router label https://community.plus.net/t5/My-Router/Can-t-access-the-return-router-label/m-p/2059744#M45336 <P>Having moved to Zen, from Plusnet, I need to return the (unused) Plusnet router. I've been to the 'manage account' page on the website, but in the return router instructions the 'request label' button is greyed out and I can't request the label.&nbsp; The line transferred over this morning.&nbsp; Will this become accessible at some point, or will some other communication from Plusnet indicate when/how/if to return the router? The box says its a 'Plusnet Hub Two'.</P> Tue, 29 Sep 2026 07:31:14 GMT https://community.plus.net/t5/My-Router/Can-t-access-the-return-router-label/m-p/2059744#M45336 JPN 2026-09-29T07:31:14Z Re: Can't access the return router label https://community.plus.net/t5/My-Router/Can-t-access-the-return-router-label/m-p/2059745#M45337 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/23961">@JPN</a>&nbsp;See if using this link works:&nbsp;<A href="https://www.plus.net/help/broadband/returns/" target="_blank">https://www.plus.net/help/broadband/returns/</A></P> Tue, 29 Sep 2026 07:37:27 GMT https://community.plus.net/t5/My-Router/Can-t-access-the-return-router-label/m-p/2059745#M45337 jab1 2026-09-29T07:37:27Z Re: Can't access the return router label https://community.plus.net/t5/My-Router/Can-t-access-the-return-router-label/m-p/2059798#M45338 <P>Thank you for the suggestion.&nbsp; I have now received an email from Plusnet confirming the change of service and with a return label attached, so all sorted.&nbsp;</P> Tue, 29 Sep 2026 12:56:58 GMT https://community.plus.net/t5/My-Router/Can-t-access-the-return-router-label/m-p/2059798#M45338 JPN 2026-09-29T12:56:58Z