topic Re: Full fibre WiFi problems in My Router

Full fibre WiFi problems

dmarks70 — Sat, 11 Jul 2026 15:09:50 GMT

I’ve been with plusnet for years and never had a problem until I had full fibre installed. I am not always at the property and rely on the WiFi for Hive and to top up electricity. Since going to full fibre the hive connection keeps saying I am offline. Does anyone have any advice? I wish I had never’upgraded’ as it just seems worse. Thank you!

Re: Full fibre WiFi problems

jab1 — Sat, 11 Jul 2026 15:25:41 GMT

@dmarks70 The technology change will not have any effect on your internal network - its influence ends at the ONT. Did you change Hubs at the time of switching to FF?

Re: Full fibre WiFi problems

dmarks70 — Sat, 11 Jul 2026 15:41:49 GMT

Yes. I got sent the new router.

Re: Full fibre WiFi problems

jab1 — Sat, 11 Jul 2026 15:44:48 GMT

Which one did you have previously? Although if the new one does connect... How often do you lose connection?

Re: Full fibre WiFi problems

Baldrick1 — Sat, 11 Jul 2026 15:46:26 GMT

Moderator's note:
Thread moved from Broadband to My Router

Re: Full fibre WiFi problems

dmarks70 — Sat, 11 Jul 2026 16:47:33 GMT

I just had the older version I think. They just sent me a new one when I had the new box fitted. It is offline more than it is online so multiple times a day. I wish I hadn’t bothered if I am honest as it now means driving for 4 hours as I need it to be reliable.

Re: Full fibre WiFi problems

jab1 — Sat, 11 Jul 2026 16:58:01 GMT

If you are at the Hubs location now, can you export the event log and attach it to a post, please? Someone may be able to spot the issue.

Does the Hive unit reconnect automatically?

Re: Full fibre WiFi problems

PhilipHeyes — Sat, 11 Jul 2026 16:51:35 GMT

Was the new Router for FTTP installed in a different place in your home to the previous Router for FTTC ?

Re: Full fibre WiFi problems

ExForce9 — Sat, 11 Jul 2026 17:01:11 GMT

@dmarks70

Try connecting up the old router to your FTTP, and see whether the problem disappears.

If the problem goes away, then you'll know that the new router's wifi isn't as good as the old model.
If the problem persists, then that tends to suggest that there is something wrong with the full fibre setup.

What speed is your full fibre supposed to be ?

Re: Full fibre WiFi problems

dmarks70 — Sat, 11 Jul 2026 17:01:30 GMT

Exactly the same place

Re: Full fibre WiFi problems

dmarks70 — Sat, 11 Jul 2026 17:02:35 GMT

I’m not there now but how do I do that and then can try when I am next there

Re: Full fibre WiFi problems

jab1 — Sat, 11 Jul 2026 17:03:15 GMT

The event log would still provide better clues to the problem - IMO.

Re: Full fibre WiFi problems

jab1 — Sat, 11 Jul 2026 17:07:02 GMT

If you are referring to my request for the event log, @dmarks70 , navigate to the page on your Hub as in the attached image, click the 'export button and attach it, via the 'paper clip', left and below the reply window.

Re: Full fibre WiFi problems

ExForce9 — Sat, 11 Jul 2026 17:12:08 GMT

@dmarks70 wrote:

I’m not there now but how do I do that ...

@dmarks70

If you were referring to my post then -

unless you started a new Plusnet account at the same time as your FTTP upgrade, and kept your WiFi SSID the same,

your old router should still have your account and wifi settings saved in memory,

so you would just swap the cables from the new router to the equivalent sockets on the old

and it should just work.

Re: Full fibre WiFi problems

Dan_the_Van — Sun, 12 Jul 2026 08:50:40 GMT

@dmarks70

What maybe required here what the Hub two does not support is split WiFi band names, which was possible with the Hub One.

You can use a Hub One for Full Fibre; it's performance would struggle with any product over 145/30.

If you are mostly away from theis location I would suggest buying your own router which supports remote management, most third party routers allow for WiFi SSID band name splitting, or better still IoT (Internet of Things) WiFi which can be used for your Hive system.

Re: Full fibre WiFi problems

dmarks70 — Mon, 13 Jul 2026 12:48:11 GMT

Thanks for the response. How easy is it to set up your own router? I am not very techie. Can you recommend any? Thaks

Re: Full fibre WiFi problems

jab1 — Mon, 13 Jul 2026 13:03:37 GMT

@dmarks70 Setting up your own router is fairly simple, but if you get stuck, there is always help on here. I can't recommend any kit - I'll leave that to @Dan_the_Van , but a cheaper way may be to find out what is causing the disconnections, hence my request for the event log.

Re: Full fibre WiFi problems

Dan_the_Van — Mon, 13 Jul 2026 13:34:11 GMT

@dmarks70 wrote:
I’ve been with plusnet for years and never had a problem until I had full fibre installed. I am not always at the property and rely on the WiFi for Hive and to top up electricity. Since going to full fibre the hive connection keeps saying I am offline. Does anyone have any advice? I wish I had never’upgraded’ as it just seems worse. Thank you!

Are you seeing breaks in your internet connection or is it just the Hive system is showing off line? This is important to know otherwise the wrong diagnosis will result.

Important to know what was your previous Hub; this link (click on me) will help identify.

Re: Full fibre WiFi problems

ExForce9 — Mon, 13 Jul 2026 13:51:29 GMT

... also my understanding of 'Hive smart home devices' is that there is a Hive hub (typically connected to a broadband router via an ethernet cable, although sometimes by WiFi on some Hive Hub models), then all of the 'smart home devices' communicate with the Hive Hub wirelessly via ZigBee protocol (i.e NOT WiFi) but happens to share the same 2.4GHz wireless spectrum as broadband WiFi. Therefore it is important to ensure that the broadband WiFi and ZigBee are using different wireless channels - otherwise they will interfere with each other.

Unfortunately WiFi Analyser apps used on mobile phones won't 'see' the ZigBee channels, so you will have to manually figure out how to set a ZigBee wireless channel that doesn't interfere with the channel used by your Plusnet Hub 2 WiFi.

Re: Full fibre WiFi problems

MisterW — Mon, 13 Jul 2026 14:06:17 GMT

so you will have to manually figure out how to set a ZigBee wireless channel that doesn't interfere with the channel used by your Plusnet Hub 2 WiFi.

I dont believe you can manually change the zigbee channel that the Hive hub uses. Its supposed to automatically adjust its zigbee channel on initialisation.

If it hasnt been reinitialised since the Hub 2 replaced the original (Hub 1?) router then it may be that the Hub 2 is using a different channel on the 2.4ghz band and so interfering with the Hive.

You could try changing the channel manually on the Hub 2, try either 1,6 or 11 depending on proximity of other wireless networks