topic Re: My virus scan software detected a vulnerabilty in my plusnet router in My Router

My virus scan software detected a vulnerabilty in my plusnet router

AngieB4 — Thu, 15 Jan 2026 12:21:56 GMT

Hi,

My virus scan software detected a vulnerabilty in my router on my phone.

It says a possible man-in -the middle attack may have compromised my network by intercepting and viewing TLS/SSL traffic, including web browsing.

It advices not to type any passwords or personal details without using a VPN.

It also says I may be able to fix this by updating my router's firmware.

Please can anyone adviseme where to access a legitimate router update?

Many thanks.

Re: My virus scan software detected a vulnerabilty in my plusnet router

jab1 — Thu, 15 Jan 2026 12:26:11 GMT

@AngieB4 What AV re you using?

What version of firmware is on your router?

Re: My virus scan software detected a vulnerabilty in my plusnet router

AngieB4 — Thu, 15 Jan 2026 12:27:54 GMT

I don't know how to find out what version of firmware is on my router?

Please can you advise?

Many thanks

Re: My virus scan software detected a vulnerabilty in my plusnet router

jab1 — Thu, 15 Jan 2026 12:41:33 GMT

If you sign into your router (which one?) and go to Troubleshooting>Helpdesk (Hub1) or Technical Log>Information(Hub2), the information is there.

As asked before, what is your AV software? - many of them are, shall we say, economical with the truth, and your initial query suggests that this is merely a scare tactic.

Re: My virus scan software detected a vulnerabilty in my plusnet router

Dan_the_Van — Thu, 15 Jan 2026 12:44:01 GMT

@AngieB4

I think is more important to know which Hub you are currently using, the phone make/model and AV program seeing this issue.

Re: My virus scan software detected a vulnerabilty in my plusnet router

AngieB4 — Thu, 15 Jan 2026 12:51:13 GMT

I'm using a Samsung Android A55, the hub is a Hub Two Router and the antivirus software is a paid for AVG Internet security.

Many thanks

Re: My virus scan software detected a vulnerabilty in my plusnet router

jab1 — Thu, 15 Jan 2026 13:02:18 GMT

@AngieB4 After re-reading your initial post and the additional information provided, I suggest you ignore the 'warning' and carry on as normal. AVG is notorious for scare tactics and providing misleading 'advice'.

@Dan_the_Van - am I fair in my assessment?

Re: My virus scan software detected a vulnerabilty in my plusnet router

AngieB4 — Thu, 15 Jan 2026 13:08:08 GMT

Thanks so much for your reassurance but I'm still concerned as we've had various scam emails and unrecognised calls recently since I switched Broadband.

I'd still like to understand how to update my router firmware if you think that would be feasible without messing anything up?

Many thanks.

Re: My virus scan software detected a vulnerabilty in my plusnet router

Dan_the_Van — Thu, 15 Jan 2026 13:09:53 GMT

@jab1

I would say that is a fair assessment.

It depends on what AVG is looking for, maybe not a WPA3 wifi connection to the Hub. This can not be a major issue or we'd see many reports of this error.

For the record the Hub two current Firmware version: v0.10.00.04201-PN updated: 30-Jun-2023

@AngieB4

This is more likely a VPN upsell opportunity.

Re: My virus scan software detected a vulnerabilty in my plusnet router

MisterW — Thu, 15 Jan 2026 13:18:04 GMT

@AngieB4

I'd still like to understand how to update my router firmware if you think that would be feasible without messing anything up?

There is no way to manually update the Hub 2. Firmware updates are automatically applied by the Plusnet management platform as they become applicable.

If you have moved to PLusnet recently and received a new Hub 2, then it will already be up to date.

Re: My virus scan software detected a vulnerabilty in my plusnet router

jab1 — Thu, 15 Jan 2026 13:19:48 GMT

@AngieB4 wrote:

Thanks so much for your reassurance but I'm still concerned as we've had various scam emails and unrecognised calls recently since I switched Broadband.

I'd still like to understand how to update my router firmware if you think that would be feasible without messing anything up?

Many thanks.

As asked previously, what is your current firmware version?

@Dan_the_Van thanks for your support. I have Avast (free) on my Windows machine (same company, different name) and get similar 'warnings' , which I totally ignore.

Re: My virus scan software detected a vulnerabilty in my plusnet router

AngieB4 — Thu, 15 Jan 2026 13:38:06 GMT

Hi,

thanks very much for your replies.

I think the Driver version of my Realteck wifi adapter is 6001.10.354.0

I'm still not sure if this is refering to my router firmware as unfortunately I didn't understand how to access that info.

Thanks v. much

Re: My virus scan software detected a vulnerabilty in my plusnet router

jab1 — Thu, 15 Jan 2026 13:42:55 GMT

@AngieB4 I advised you how to access your router f/w version in post #4

Re: My virus scan software detected a vulnerabilty in my plusnet router

Dan_the_Van — Thu, 15 Jan 2026 14:02:13 GMT

@AngieB4

Click on http://192.168.1.254 to have access to the Hubs management screens.

You can find the firmware version ->Home -->Status

As previously mentioned, this is unlikely to be the cause you issues as detected by AVG.

Re: My virus scan software detected a vulnerabilty in my plusnet router

AngieB4 — Thu, 15 Jan 2026 14:04:28 GMT

Hi, thanks.

I will try that now.

Re: My virus scan software detected a vulnerabilty in my plusnet router

AngieB4 — Thu, 15 Jan 2026 14:35:29 GMT

Thanks for the helpful info.

Much appreciated.

the Firmware version of our Router is:

Firmware version:

v0.10.00.04201-PN

We turn our Hub 2 router off at night.

I'm wondering if we may have missed a firmware update?

Many thanks.

Re: My virus scan software detected a vulnerabilty in my plusnet router

jab1 — Thu, 15 Jan 2026 14:41:35 GMT

@AngieB4 You have the current firmware.

Can I ask why you turn the router off at night? - they are designed to be left on 24/7, and constantly turning them on/off can (a) unnecessarily stresses he components/shorten their life and (b) does mean you can miss updates, as they are usually pushed out in the small hours.

Re: My virus scan software detected a vulnerabilty in my plusnet router

AngieB4 — Thu, 15 Jan 2026 14:44:28 GMT

Hi.

Unfortunately we didn't realize this.

It's in our room and the light is bright.

However,we will leave it on in future.

Do you know if

Firmware version:

v0.10.00.04201-PN is the latest version, or do I nned to ask a moderator to update the firmware for us?

Many thanks.

Re: My virus scan software detected a vulnerabilty in my plusnet router

jab1 — Thu, 15 Jan 2026 14:47:20 GMT

You could always put a sheet of cardboard in front of it at night. 😀

You have the latest firmware.

Re: My virus scan software detected a vulnerabilty in my plusnet router

AngieB4 — Thu, 15 Jan 2026 14:49:49 GMT

Thanks John.

We will try that.

As we have the latest firmware, I'm assuming the avg warning is not a concern.

Many thanks for your help.