topic Re: Hub 2 stopped allowing remote plex connections in My Router

Hub 2 stopped allowing remote plex connections

prewski — Mon, 12 Jan 2026 08:42:14 GMT

Hi all

I have had a Hub 2 installed since early October and when i installed it i set up port forwarding for my Plex server and remote access was working. Since Saturday Plex has not allowed remote connections and on further checking with port forward checkers the port is closed.

I have not touched either the router or the Plex settings. I tried calling customer service and they suggested coming here for help.

I have reset the router and recreated the port forward and yet it still is not working.

Is there anyone who can help me please.

thanks

Re: Hub 2 stopped allowing remote plex connections

dvorak — Mon, 12 Jan 2026 09:51:05 GMT

In the network settings of the router have you got the following setting checked for the device running PMS?

Under remote access on your PMS what do you see for this:

Re: Hub 2 stopped allowing remote plex connections

prewski — Mon, 12 Jan 2026 10:50:50 GMT

I have the always use this ip selected.

and this is what i see with my ip's blocked out

Re: Hub 2 stopped allowing remote plex connections

dvorak — Mon, 12 Jan 2026 11:18:43 GMT

Have you looked in the log for the firewall to check you're getting the connection hitting the firewall?

This is what I see if a connection hits my router:

Re: Hub 2 stopped allowing remote plex connections

prewski — Mon, 12 Jan 2026 12:06:44 GMT

Nope i cant see amything like that in the log.

Re: Hub 2 stopped allowing remote plex connections

prewski — Mon, 12 Jan 2026 12:14:47 GMT

I have just noticed that my private ip address does not match the private one in plex.

Re: Hub 2 stopped allowing remote plex connections

prewski — Mon, 12 Jan 2026 16:33:52 GMT

So after a good dig around i found a vpn had been put in and turned on.

All is back to normal now.

thanks