topic Router is not working properly in My Router

Router is not working properly

aimless101 — Mon, 22 Dec 2025 16:10:14 GMT

Hi,

I have a Plusnet hub 2 router and it has worked fine for years

just recently trying to control it via hub manager has become very hit and miss

eg save button doesn’t work

cant set schedules without it interfering and scheduling the wrong devices

disconnecting devices when I have accessed the manager online

So far I have reset the hub and set back my passwords.

I suspect I need a replacement hub

How do I get one please?
thanks

Re: Router is not working properly

Christopher_G — Tue, 23 Dec 2025 16:19:22 GMT

Hi @aimless101

Please try clearing your browser cache and trying a couple of different browsers, if possible. If it still isn't working, it may be worth trying to reset the router using the pinhole on the back of the device.

Let us know if it's working any better after that.

Thanks

Chris

Re: Router is not working properly

aimless101 — Mon, 29 Dec 2025 11:51:38 GMT

I tried all of that and it still isn't letting me use the settings on the website

Do I need a new router

In fact now I can't set any user times

thanks in advance

Amy

Re: Router is not working properly

Linzi_H — Mon, 29 Dec 2025 14:53:32 GMT

Hi @aimless101

You can Report A Problem using the text service, and a member of the support team will get back in touch to help with the next steps after running some checks.

Linzi