topic Re: Switching from BT to Plusnet in My Router

Switching from BT to Plusnet

arbeeuk — Mon, 01 Dec 2025 11:47:44 GMT

My switch from BT to plusnet is next week,

I have BT home hub2 router which I want to keep if pos (which I own so not sending back)

On the switch date do I just leave it set up as it is now ?

Thanks for info.

Re: Switching from BT to Plusnet

jab1 — Mon, 01 Dec 2025 11:56:47 GMT

@arbeeuk Once you have switched, you will need to replace your BT credentials with your Plusnet ones, otherwise it won't work.

Re: Switching from BT to Plusnet

Baldrick1 — Mon, 01 Dec 2025 12:14:57 GMT

@arbeeuk Welcome to the Plusnet Community Fora.

On the switch over day you need to disconnect the DSL lead (or WAN input if you are on Full Fibre). Note that this is essential else it won’t work. Then change the username to your account Plusnet account username followed by @plusdsl.net and your account password. Don’t forget to save if you have the option. Note that on the changeover day it can take any time up to midnight for the Plusnet end to be activated.

Note that unless you are using the BT hub with mesh satellites, you will find little difference between your current hub and the Plusnet Hub 2, which is a Smarthub 2 with tweeked firmware.

Re: Switching from BT to Plusnet

arbeeuk — Mon, 01 Dec 2025 12:29:08 GMT

Thanks for the help; I think I will change to Plusnet modem, As it seems to be no different,

Re: Switching from BT to Plusnet

jab1 — Mon, 01 Dec 2025 12:40:19 GMT

In that case, @arbeeuk , the PN hub should auto-configure.

Re: Switching from BT to Plusnet

Townman — Mon, 01 Dec 2025 13:57:09 GMT

@arbeeuk wrote:

Thanks for the help; I think I will change to Plusnet modem, As it seems to be no different,

... and if you change the WiFi settings to those currently in your BT Hub2 ... you will not need to reconfigure all of your WiFi devices.