topic Re: Short breaks in wi-fi in My Router

Regular breaks in wi-fi

Brian5 — Mon, 01 Sep 2025 08:31:16 GMT

I have had full fibre and a Hub Two for a year. My PC is connected by Ethernet cable to the router, and I have had good service that way.

BUT.... At intervals, the wi-fi signal disappears, and comes back after a few minutes. This happens multiple times a day. Any ideas why?

Re: Regular breaks in wi-fi

jab1 — Mon, 01 Sep 2025 08:58:12 GMT

@Brian5 I am a little confused - do you mean you have other kit connected over Wi-Fi which loses connection?

Re: Regular breaks in wi-fi

Brian5 — Mon, 01 Sep 2025 09:08:44 GMT

My phone connects automatically to the wi-fi when I'm in the house, and loses a connection when this happens.And visitors have the same problem.

Weirdly, my smart TV seems to work normally. I wonder - does it have a huge cache? Seems unlikely...

Re: Regular breaks in wi-fi

jab1 — Mon, 01 Sep 2025 09:14:24 GMT

Ah, that makes sense now, thanks. Does this happen when you are moving around with the phones, or when you are stood/sat in thee same place?

If you could export your error log, and post the resulting .csv file as an attachment to a post, we may be able o spot the issue.

Re: Regular breaks in wi-fi

Brian5 — Mon, 01 Sep 2025 09:28:26 GMT

My error log from where?

Re: Regular breaks in wi-fi

jab1 — Mon, 01 Sep 2025 09:34:11 GMT

Your router. Navigate from the Hubs Home screen>Advanced Settings>Technical Log>Event log.

Re: Regular breaks in wi-fi

Brian5 — Mon, 01 Sep 2025 09:39:38 GMT

There you go. I suppose it could be helpful to have a separate record of when the wi-fi breaks occur. But I didn't find any software for my phone (Android) which looked like it could do that.

Re: Regular breaks in wi-fi

jab1 — Mon, 01 Sep 2025 09:51:41 GMT

A quick look at a section of that log suggests the equipment (your phone/s) are losing connection as you move around - 5G only has a relatively short range, and anything getting between the Hub and the phone could disrupt the signal.

As this is not an issue I suffer, and also one slightly out of my comfort zone, I think I will tag someone with more knowledge/experience, rather than possibly lead you down dead-ends.

@Dan_the_Van ?

Re: Regular breaks in wi-fi

Brian5 — Mon, 01 Sep 2025 09:55:51 GMT

No, it doesn't seem to be related to moving around, not least because my partner uses an iPad instead of my PC. She can be sitting there on the sofa quite happily for some time, and then suddenly complain because she's no longer connected.

Re: Regular breaks in wi-fi

jab1 — Mon, 01 Sep 2025 10:06:31 GMT

Fair enough. As I don't/never have used a Hub2 I will leave it to those with more knowledge/experience.

Re: Regular breaks in wi-fi

Dan_the_Van — Mon, 01 Sep 2025 10:07:17 GMT

@Brian5

What device is trying to connect to one of the LAN port 2? Repeated connection attempts.

I would suggest a reboot of the Hub to see if that helps, last restart was June.

Re: Regular breaks in wi-fi

Brian5 — Mon, 01 Sep 2025 11:32:13 GMT

Not sure what you mean by "trying to connect to one of the LAN port 2". Anyway, I have re-booted the hub and we'll see.

Re: Regular breaks in wi-fi

MisterW — Mon, 01 Sep 2025 11:42:20 GMT

Not sure what you mean by "trying to connect to one of the LAN port 2".

@Brian5 what @Dan_the_Van means is that there is a device connected via an ethernet cable to port 2 of the router. This device seems to be frequently connecting and disconnecting. You wouldn't expect an ethernet connected device to do that.

Re: Regular breaks in wi-fi

Brian5 — Mon, 01 Sep 2025 11:48:56 GMT

Strange. That's my PC... I don't notice a problem when I'm using the PC. And the Internet Acccess symbol (bottom right of the screen) stays on.

Re: Regular breaks in wi-fi

Anonymous — Mon, 01 Sep 2025 20:51:57 GMT

Given the device name in the log I'd start to assume it was a Windows desktop device. Unless it has been renamed in Windows.

It also appears that the same device then tries to use wireless. The same device name crops up in the logs with two MAC addresses.

I'm having to assume that the wireless connection is failing due to possible authentication failures.

Re: Regular breaks in wi-fi

Dan_the_Van — Tue, 02 Sep 2025 07:12:46 GMT

@Brian5

Further to the previous post PC with the hostname DESKTOP-6G3KL6J is making both a wired and wireless connection

08:57:40, 01 Sep. 5G Client associate from 50:84:92:02:8d:25 (IP=192.168.1.225) RSSI=0, Rate=0Mbps, host DESKTOP-6G3KL6J 08:57:39, 01 Sep. DHCP device Connected: 192.168.1.67, c0:25:a5:b2:8a:7f, DESKTOP-6G3KL6J

If you intend to use a wired connection I would turn off the wireless adapter or forget your local wireless network on the PC.

Re: Regular breaks in wi-fi

jab1 — Tue, 02 Sep 2025 07:20:22 GMT

@Dan_the_Van I may be behind the times, but do modern desktops have have wireless capabilities? It's a few years since I've used one, but I don't remember one that had it.

Re: Regular breaks in wi-fi

Dan_the_Van — Tue, 02 Sep 2025 07:24:42 GMT

@jab1

DESKTOP in the hostname does not necessarily mean it's not a LAPTOP

For the record the wired connection is a Dell product and wireless is a Intel chipped device.

Hopefully it's not two PC's with the same hostname.

Re: Regular breaks in wi-fi

jab1 — Tue, 02 Sep 2025 07:26:52 GMT

Didn't think of that possibility, @Dan_the_Van , so thanks.

Re: Regular breaks in wi-fi

Brian5 — Tue, 02 Sep 2025 07:50:17 GMT

Thanks to all for your input. Just to confirm some things:

- the PC is a traditional tower PC by Intel / Dell

- I did have the wi-fi connection turned on, as well as Ethernet

- I have now turned off the wi-fi connection

I will keep an eye out for any further trouble, but if there is still a problem I might not know about it, because my partner is now away for a while. One thing I didn't merntion is that when there was a problem, I noticed the lights on the wi-fi extender (D-Link AX1500) were red instead of white until the wi-fi break ended, so I will watch out for that again.