https://community.plus.net/t5/My-Router/BT-Hub-5-password-issue/m-p/2022894#M42976 <P>Just a heads up for BT hub 5 users.</P> <P>I had a power cut and due to changing my Plusnet password, the router would not reconnect. I changed the router password - but no joy. After much frustration, and a call from support ( who couldn't help other than to suggest using the original Plusnet router) it seems the BT router doesn't recognize the # symbol. After changing password again, using a different symbol, instant connection.</P> Thu, 02 Oct 2025 11:30:25 GMT egeoffreydavies 2025-10-02T11:30:25Z https://community.plus.net/t5/My-Router/BT-Hub-5-password-issue/m-p/2022894#M42976 <P>Just a heads up for BT hub 5 users.</P> <P>I had a power cut and due to changing my Plusnet password, the router would not reconnect. I changed the router password - but no joy. After much frustration, and a call from support ( who couldn't help other than to suggest using the original Plusnet router) it seems the BT router doesn't recognize the # symbol. After changing password again, using a different symbol, instant connection.</P> Thu, 02 Oct 2025 11:30:25 GMT https://community.plus.net/t5/My-Router/BT-Hub-5-password-issue/m-p/2022894#M42976 egeoffreydavies 2025-10-02T11:30:25Z https://community.plus.net/t5/My-Router/BT-Hub-5-password-issue/m-p/2024538#M43049 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/14">@bobpullen</a>&nbsp;</P> <P>Does the Plusnet Hub 1 (a cloaked BTHH5a) have the same characteristic?</P> Mon, 13 Oct 2025 08:53:32 GMT https://community.plus.net/t5/My-Router/BT-Hub-5-password-issue/m-p/2024538#M43049 Townman 2025-10-13T08:53:32Z