topic Re: Royal Mail form not working to return router in My Router

Royal Mail form not working to return router

chevybeef — Sun, 28 Sep 2025 11:27:13 GMT

I have left plusnet and received an email to return my router.

Unfortunately as per the heading I'm unable to do this.

The router is wrapped up ready to go so if a staff member could please post a label to me I'll drop it off at the post office.

Re: Royal Mail form not working to return router

Gel — Sun, 28 Sep 2025 11:29:34 GMT

Surely easier if they e mailed a PDF of label?

Re: Royal Mail form not working to return router

jab1 — Sun, 28 Sep 2025 11:30:31 GMT

In what way is it 'not working'?

Re: Royal Mail form not working to return router

chevybeef — Sun, 28 Sep 2025 11:43:00 GMT

I'd be okay with that.

Re: Royal Mail form not working to return router

chevybeef — Sun, 28 Sep 2025 11:59:27 GMT

After filling in the form it says:

Sorry there was a problem. Please close the browser to start again

I've tried multiple time and on 2 different browsers.

Re: Royal Mail form not working to return router

jab1 — Sun, 28 Sep 2025 12:01:07 GMT

Strange - I've just run it to the end - but not completed it by printing, as I don't have one to return - with no problem.

Re: Royal Mail form not working to return router

chevybeef — Sun, 28 Sep 2025 12:03:55 GMT

The problem occurs after pressing Create you label.

Re: Royal Mail form not working to return router

jab1 — Sun, 28 Sep 2025 12:20:34 GMT

In tat case, can't help - sorry.

Re: Royal Mail form not working to return router

Anonymous — Sun, 28 Sep 2025 22:14:41 GMT

Is this a variant of "I don't have a printer"?

Re: Royal Mail form not working to return router

RobPN — Mon, 29 Sep 2025 10:26:17 GMT

ICBW, but ISTR that some time during the past few months there was a case of no printer / not being able to print the label, and it was established that there is an option to generate a QR code which can then be stored on a smart phone and taken to the PO where they will accept the package and print an adhesive label.

Re: Royal Mail form not working to return router

Anonymous — Mon, 29 Sep 2025 21:07:34 GMT

Another assumption.

The person has a smart phone.

Re: Royal Mail form not working to return router

bmc — Mon, 29 Sep 2025 21:11:15 GMT

@chevybeef

If there's someone at home is there an option on the webpage to book a collection of the package by Royal Mail.

I did that with an Amazon return - the postie turned up as part of their round with a sticky lable for the box.

Brian

Re: Royal Mail form not working to return router

chevybeef — Tue, 30 Sep 2025 10:37:36 GMT

Seems the reason for the form not working was because of a plus sign in the email address.