topic Will I get a new router? in My Router https://community.plus.net/t5/My-Router/Will-I-get-a-new-router/m-p/2019666#M42677 <P>Just upgraded my account to full fibre with an installation booked. It said in the offer info a new router could be ordered for shipping cost but there was no option to add this to the cart before finalising.<BR /><BR />Is it sent as standard, if not can a mod/support DM me to add one?</P> Mon, 08 Sep 2025 12:59:08 GMT Balders21 2025-09-08T12:59:08Z Will I get a new router? https://community.plus.net/t5/My-Router/Will-I-get-a-new-router/m-p/2019666#M42677 <P>Just upgraded my account to full fibre with an installation booked. It said in the offer info a new router could be ordered for shipping cost but there was no option to add this to the cart before finalising.<BR /><BR />Is it sent as standard, if not can a mod/support DM me to add one?</P> Mon, 08 Sep 2025 12:59:08 GMT https://community.plus.net/t5/My-Router/Will-I-get-a-new-router/m-p/2019666#M42677 Balders21 2025-09-08T12:59:08Z Re: Will I get a new router? https://community.plus.net/t5/My-Router/Will-I-get-a-new-router/m-p/2019669#M42678 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/147041">@Balders21</a>&nbsp;</P> <P>If you already have a Hub2 then no new router is required.</P> <P>&nbsp;</P> <P>Brian</P> Mon, 08 Sep 2025 13:06:37 GMT https://community.plus.net/t5/My-Router/Will-I-get-a-new-router/m-p/2019669#M42678 bmc 2025-09-08T13:06:37Z Re: Will I get a new router? https://community.plus.net/t5/My-Router/Will-I-get-a-new-router/m-p/2019670#M42679 <P>I should clarify, while we do have a Hub2, its feet have fallen off and if there's an option to order a new one with the upgrade, that would make sense.</P> Mon, 08 Sep 2025 13:11:59 GMT https://community.plus.net/t5/My-Router/Will-I-get-a-new-router/m-p/2019670#M42679 Balders21 2025-09-08T13:11:59Z Re: Will I get a new router? https://community.plus.net/t5/My-Router/Will-I-get-a-new-router/m-p/2019680#M42680 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/147041">@Balders21</a>&nbsp;</P> <P>You can either wait for a staff member to pick up this thread or phone PlusNet.</P> <P>&nbsp;</P> <P>Brian</P> Mon, 08 Sep 2025 13:59:11 GMT https://community.plus.net/t5/My-Router/Will-I-get-a-new-router/m-p/2019680#M42680 bmc 2025-09-08T13:59:11Z Re: Will I get a new router? https://community.plus.net/t5/My-Router/Will-I-get-a-new-router/m-p/2019721#M42681 <P>I called, considered fixed&nbsp;</P> Tue, 09 Sep 2025 08:20:34 GMT https://community.plus.net/t5/My-Router/Will-I-get-a-new-router/m-p/2019721#M42681 Balders21 2025-09-09T08:20:34Z