topic Re: Plusnet 2 Beeping in My Router

Plusnet 2 Beeping

woodchipchris — Thu, 28 Aug 2025 14:48:14 GMT

My Plusnet 2 router keeps beeping. It beeps occasionally (?once or twice a day? I don't really know - my elderly ears don't hear it but my young and active guests have been complainbing of the noise!)

A) Why is it beeping?

B) How do I stop it?

C) May this have anything to do with the fact that my Zoom calls keep dropping out with "unreliable internet access" messages.

Re: Plusnet 2 Beeping

jab1 — Thu, 28 Aug 2025 14:54:14 GMT

@woodchipchris A Hub2 beeping - that's a new one on me. 😁. How old is it? Can you export your event log and attach the resulting csv file to a post, please?

Re: Plusnet 2 Beeping

woodchipchris — Thu, 28 Aug 2025 15:12:11 GMT

Here's the .csv.

I really can't remember when you sent me this router, I'm afraid.

If you tell me that the router has no beep - then presumably it isn't the router - but there is nothing else in that room that (I think!) CAN beep. As I said, with my hearing loss, I don't hear high pitched noises - my daughter says it beeps for something under 60 seconds. When she hears it, she rushes to the room to try to idendify it - but it stops too soon. She tells me that it "comes from where the router is".

Re: Plusnet 2 Beeping

jab1 — Thu, 28 Aug 2025 15:30:34 GMT

@woodchipchris Apart from all your mobile devices disconnecting/reconnecting for whatever reason, there is no discernable reason for the 'noise'

As I have never seen or used an actual Hub2, I honestly can't comment further

I don't work for Plusnet, like you I am just a Community member - who tries to help when/if I can.

@Dan_the_Van - any thoughts (I have noticed he 'PERIODIC' entries, but I can't remember their significance).

Re: Plusnet 2 Beeping

Ian06 — Thu, 28 Aug 2025 15:57:33 GMT

Sorry if this is a silly suggestion but: Is there a smoke/fire alarm near the router... when the battery in these runs down they beep regularly to alert you to the need to change the battery... just a thought!!

Re: Plusnet 2 Beeping

woodchipchris — Thu, 28 Aug 2025 16:37:33 GMT

Not a silly suggestion. I've been had that way before. But in this case, no!

Re: Plusnet 2 Beeping

bmc — Thu, 28 Aug 2025 16:54:16 GMT

@woodchipchris

If it's an older ONT could it have an internal battery backup unit which beeps to say the batteries need changing.

Something like this

Brian

Re: Plusnet 2 Beeping

jab1 — Thu, 28 Aug 2025 17:08:58 GMT

@bmc The OP hasn't said he is on FTTP - and I'm willing to hazard a guess he isn't.

Re: Plusnet 2 Beeping

woodchipchris — Thu, 28 Aug 2025 17:27:31 GMT

No, I am not - only to the cabinet.

Re: Plusnet 2 Beeping

woodchipchris — Thu, 28 Aug 2025 17:30:09 GMT

ONT is, I think, only relevant when there is fibre to my house. I'm still on copper for the last leg. (Or is that a native runner with a cleft stick?)

Re: Plusnet 2 Beeping

jab1 — Thu, 28 Aug 2025 17:30:40 GMT

Thanks, @woodchipchris - I somehow thought so. Your event log said so, anyway, but it's good to have it confirmed.

Re: Plusnet 2 Beeping

jab1 — Thu, 28 Aug 2025 17:33:18 GMT

@woodchipchris wrote:

ONT is, I think, only relevant when there is fibre to my house. I'm still on copper for the last leg. (Or is that a native runner with a cleft stick?)

Correct - although I don't think they use cleft sticks any more - they've advanced to pouches. 😁

Re: Plusnet 2 Beeping

pint — Thu, 28 Aug 2025 19:23:21 GMT

is it beepeing or is it a high picth whie as in the video below?

https://www.youtube.com/watch?v=2j2wIn8kGbM&ab_channel=JagoHazzard

Re: Plusnet 2 Beeping

woodchipchris — Thu, 28 Aug 2025 19:37:56 GMT

Remember my original post. I don't hear high pitch sounds - that video is virtually silent to me! But Daughter says it is definitely beeping.

Re: Plusnet 2 Beeping

Dan_the_Van — Fri, 29 Aug 2025 07:07:23 GMT

@jab1

I was out yesterday, in answer to "any thoughts (I have noticed he 'PERIODIC' entries, but I can't remember their significance)"

I assume you are referring to these messages

23:02:59, 27 Aug. CWMP: HDM socket closed successfully. 23:02:59, 27 Aug. CWMP: HTTP authentication success from pbthdm.x.x.x 23:02:59, 27 Aug. CWMP: HDM socket opened successfully. 23:02:59, 27 Aug. CWMP: session completed successfully 23:02:59, 27 Aug. CWMP: HDM socket closed successfully. 23:02:58, 27 Aug. CWMP: HTTP authentication success from pbthdm.x.x.x 23:02:58, 27 Aug. CWMP: HDM socket opened successfully. 23:02:58, 27 Aug. CWMP: HDM socket opened successfully. 23:02:58, 27 Aug. CWMP: Server URL: https://pbthdm.x.x.x; Connecting as user: ACS username 23:02:57, 27 Aug. CWMP: Session start now, server: https://pbthdm.x.x.x, Event code: 2 PERIODIC 23:02:57, 27 Aug. CWMP: Initializing transaction for event code 2 PERIODIC

They are the Hub sending 'I am here' messages every 24 hours, these are to maintain the device registration to the CWMP/TR069 server

@woodchipchris

I note your DSL connection is very stable with a good speed.

I am not sure the Hub has a speaker to make the bleep sound, I do recall the Hub One had a habit of making a sound but unsure what the cause was, it could have been a vibrating component. I think plusnet replaced the Hub in those cases.

Re: Plusnet 2 Beeping

jab1 — Fri, 29 Aug 2025 08:37:36 GMT

@Dan_the_Van Thanks, those were the messages I was referring to. Just don't seem to remember them popping up on other event logs I have seen with such a regular pattern, but I suppose as I am usually looking for different events - via the filter - I could have missed them.

Re: Plusnet 2 Beeping

Windings — Fri, 29 Aug 2025 14:57:44 GMT

@woodchipchris This is a new one to me ill be honest, I've never known one of our hubs to have a mysterious high pitched beeping sound.

Checked your connectivity and i cant see any terminations in connection. Line test is all green and all other health checks passed. There should be no reason for this beeping sound at all from what I've seen and done so far.

If we're sure there are no other devices within the vicinity of the router that could be making this beeping sound, we could try a new hub just incase it is the hub. If the beeping persists after a new hub then we've ruled that part out essentially.

Let me know if you want to try a new hub and ill get it ordered for you.

All the best

Re: Plusnet 2 Beeping

woodchipchris — Fri, 29 Aug 2025 15:19:55 GMT

As I've said already - I haven't heard any beeping either - but that is because of hearing loss and not because there is no beeping. My daughter, who is the one to comment on this has now returned to the Welsh Valleys and so:

a) I'll not be able to tell whether a new router solves the problem and
b) It's not going to worry me anyway because I can't hear it!

It does all sound far more likely to me that it is something else. Most beepers seem to have a very capable ventriloquist capability and it sounds very much as though the hub doesn't HAVE a beeper anyway.

Now, the thing you could do to REALLY make me happy would be to install some nice cable down our street. Virgin have done it but I really don't want to go to Virgin.

Re: Plusnet 2 Beeping

DerekW — Fri, 29 Aug 2025 15:28:29 GMT

Do you have a Sky box by chance? I ask because I had one that would beep if it was overheating.

Re: Plusnet 2 Beeping

woodchipchris — Fri, 29 Aug 2025 15:30:00 GMT

I've got one - but not in that room.