topic Re: Signed up for Plusnet FTTP 900 - received 2 routers in My Router

Signed up for Plusnet FTTP 900 - received 2 routers

Neo2 — Wed, 16 Jul 2025 12:28:47 GMT

Hi - I recently signed up for Plusnet 900MBPS service on FTTP. For some reason Plusnet sent me 2 routers - a Plusnet hub which is the one I am using, but they also sent me a "Smart Hub Plus" which is EE branded.

I called Plusnet and asked them why, but whoever I spoke to said it must be a mistake.

Both routers arrived in the same transparent bag by and the same delivery (only one of them had my address label).

Did anyone else receive 2 routers instead of 1?

Re: Signed up for Plusnet FTTP 900 - received 2 routers

jab1 — Wed, 16 Jul 2025 12:36:35 GMT

@Neo2 Personally, I would just return the EE branded Hub.

See this page for details: https://www.plus.net/help/broadband/returns/

Re: Signed up for Plusnet FTTP 900 - received 2 routers

MisterW — Wed, 16 Jul 2025 12:40:53 GMT

@Neo2 the warehouse is common across the BT group brands , so it sounds like a mistake in the dispatch system that's included the EE hub iin your package.If there's a return label with the EE hub then as @jab1 says , return it.