topic Re: Hub preset login details can remove? in My Router

Hub preset login details can remove?

fishtank — Mon, 30 Jun 2025 09:25:42 GMT

The PN router is sent with user login details preset. Would a factory reset remove those details?

Re: Hub preset login details can remove?

MisterW — Mon, 30 Jun 2025 09:32:09 GMT

The PN router is sent with user login details preset.

No it isnt. The serial number of the router is registered against your account. The router is supplied configured with a standard setup account, when it first connects with those details , it retrieves the correct account details via the TR069 configuation protocols.

A subsequent factory reset , will return it to the setup configuration and it will repeat the process.

Re: Hub preset login details can remove?

Dan_the_Van — Mon, 30 Jun 2025 09:48:46 GMT

"A subsequent factory reset , will return it to the setup configuration and it will repeat the process"

If a Hub two is factory reset it will be returned to the defaults including the broadband username which is setup@plusdsl.net.

The repeat process would only occur if the HUB is connected to a live DSL or WAN connection, without a live connection it should stay at setup@plusdsl.net

EDIT: it is worth noting if the Hub is taken to another plusnet users house when connecting it will use the account the Hub is paired to.

Re: Hub preset login details can remove?

fishtank — Mon, 30 Jun 2025 09:54:46 GMT

"No it isnt. The serial number of the router is registered against your account. The router is supplied configured with a standard setup account, when it first connects with those details , it retrieves the correct account details via the TR069 configuation protocols. "

Ahh, I stand corrected. Next question would be: Does an _unused_ router sent back have that serial number and account relationship removed?

Re: Hub preset login details can remove?

MisterW — Mon, 30 Jun 2025 09:56:52 GMT

Does an _unused_ router sent back have that serial number and account relationship removed?

Yes

Re: Hub preset login details can remove?

jab1 — Mon, 30 Jun 2025 09:57:40 GMT

Next question would be: Does an _unused_ router sent back have that serial number and account relationship removed?

Yes.

Re: Hub preset login details can remove?

fishtank — Mon, 30 Jun 2025 10:25:49 GMT

Right, thank you. Meant to add for probable reuse for another user.

Re: Hub preset login details can remove?

jab1 — Mon, 30 Jun 2025 10:53:02 GMT

@fishtank In that case, IF they did use it, they would have contact PN and get it associated with their account.