topic Re: Router not yet dispatched in My Router

Router not yet dispatched

Rcri — Wed, 07 May 2025 15:02:01 GMT

I switched to Plusnet, order date on the 1st of May with an activation date of the 8th May. However, my router as of 4PM on the 7th of May hasn't arrived and according to my dashboard, hasn't even been dispatched yet.

I work from home a good deal of the time & as such require reliable broadband. This is not a great start......

Re: Router not yet dispatched

MisterW — Wed, 07 May 2025 15:13:27 GMT

I switched to Plusnet, order date on the 1st of May with an activation date of the 8th May

Are you sure the 8th is a 'committed' date and not just an 'estimated' ? 7 days sounds a bit quick for a switch UNLESS its an existing FTTP connection that already has an ONT installed

Re: Router not yet dispatched

Tina11192 — Thu, 08 May 2025 14:18:43 GMT

Hey @Rcri thank you for taking the time to contact us through our Community Forum, I hope this message finds you well.

I have reviewed the account and I can confirm the router has been delivered, please refer to the tracking link if the router wasn't left with you directly or through the letter box.

I hope this helps, please let me know if there's anything else I can look into for you.