topic Re: tp-link Archer AX53 won’t connect to the internet in My Router

tp-link Archer AX53 won’t connect to the internet

Ezzowulf — Thu, 10 Apr 2025 19:08:44 GMT

I’ve created a network and the router is live but will not connect to the internet. Any solutions please?

Re: tp-link Archer AX53 won’t connect to the internet

jab1 — Thu, 10 Apr 2025 20:18:18 GMT

@Ezzowulf As I read the description for the AX53, it is only a router - are you on FTTP or FTTC?

Re: tp-link Archer AX53 won’t connect to the internet

Ezzowulf — Thu, 10 Apr 2025 20:49:21 GMT

I’ve just got full fibre

Re: tp-link Archer AX53 won’t connect to the internet

jab1 — Thu, 10 Apr 2025 20:54:58 GMT

OK. Sorry I can't be much help as I don't know the TP range, but there are some on here who have more knowledge than me and probably be able to help - but I doubt it will be until tomorrow, now.

Re: tp-link Archer AX53 won’t connect to the internet

Mustrum — Thu, 10 Apr 2025 21:37:39 GMT

@Ezzowulf how have you set up the router?

In simple terms all you need to do is set it up to use PPOE, using your PN username and password if direct to the ONT, or DHCP with a different IP range if using the PN Router as it is.

Have you done this?

Are you connected directly to the ONT or are you trying to go via the PN Hub?

Re: tp-link Archer AX53 won’t connect to the internet

Dan_the_Van — Fri, 11 Apr 2025 06:43:20 GMT

@Ezzowulf

The default setting is Dynamic IP, using a browser you change to PPPoE here.

Username will be <youraccountname>@plusdsl.net with the password used for the members centre

Ethernet cable from the blue WAN port to the ONT

Re: tp-link Archer AX53 won’t connect to the internet

Ezzowulf — Fri, 11 Apr 2025 09:38:49 GMT

I tried to set up through the pn hub but tp link needed details of VOIP/VLAN which I understand is not supported. I was starting to box it up when I thought about direct connection to the ONT. That’s when, being a novice, I reached out to you guys. Thanks for your help.

Re: tp-link Archer AX53 won’t connect to the internet

Ezzowulf — Fri, 11 Apr 2025 09:39:42 GMT

Thanks Dan I will try this later and let you know how I get on!

Re: tp-link Archer AX53 won’t connect to the internet

Dan_the_Van — Fri, 11 Apr 2025 10:09:25 GMT

@Ezzowulf

The AX53 should work with no issue either using a Dynamic Address (connected to a Hub Two LAN port) or PPPoE (connected to a modem) as I've had mine working in both those modes.

I tried to set up through the pn hub but tp link needed details of VOIP/VLAN which I understand is not supported

Not really sure what you are referring to here, no PPPoE VLAN is required as that setting is on the ONT or in my case the modem.

Let me know if you need further assistance

EDIT: What are you using for the VoIP service if about to set one up?

Re: tp-link Archer AX53 won’t connect to the internet

Ezzowulf — Sat, 12 Apr 2025 19:26:09 GMT

Hi Dan,

I’m still having issues !
iEthernet cable direct from ONT LAN to WLAN on AX53 and gone through all the tp-link set up to get buffering on the device, so spoke to tp-link who now want a VLAN ID. Do you know how to get this please?

Re: tp-link Archer AX53 won’t connect to the internet

jab1 — Sat, 12 Apr 2025 19:28:55 GMT

@Ezzowulf There is no VLAN ID on Full Fibre connections - TP-Link should know this.

Re: tp-link Archer AX53 won’t connect to the internet

Dan_the_Van — Sun, 13 Apr 2025 06:22:23 GMT

@Ezzowulf

Other than setting up the internet connection to be PPPoE what else have you configured?

The above are the required settings for Full Fibre connecting to an ONT. (For BT Openreach modem read ONT)

Do you get issues if you use the supplied Hub Two?

Re: tp-link Archer AX53 won’t connect to the internet

Ezzowulf — Sun, 13 Apr 2025 11:08:42 GMT

Thanks to all I have finally connected the new router. So simple at the end!

Re: tp-link Archer AX53 won’t connect to the internet

gard09 — Sat, 19 Jul 2025 12:58:29 GMT

Hi @Ezzowulf

I'm having the same issues as you, got a new AX53 to replace the Plusnet Hub, got FTTP but can't for the life of me get anything working.

I'm plugging the AX53 directing into the ONT via WAN port on AX53, setting to PPPoE and entering username and password (which I've confirmed are correct). I'm getting conflicting info online about whether VLAN needs to be set to 101 or not.

Did you get yours sorted and, if so, what was your fix?

Re: tp-link Archer AX53 won’t connect to the internet

MisterW — Sat, 19 Jul 2025 13:03:26 GMT

I'm getting conflicting info online about whether VLAN needs to be set to 101 or not.

VLAN ID is NOT required.

entering username and password (which I've confirmed are correct).

username should be set to <accountname>@plusdsl.net

Re: tp-link Archer AX53 won’t connect to the internet

jab1 — Sat, 19 Jul 2025 13:06:03 GMT

@gard09 VLAN should be set to '0' or 'off' for an FTTP connection.

Re: tp-link Archer AX53 won’t connect to the internet

Dan_the_Van — Sat, 19 Jul 2025 13:22:39 GMT

@gard09

I'm currently using a AX53 so it should work for you

Make sure this setting is not ticked. >Advanced >Network >IPTV/VLAN