Help with Issue 'You seem to be using Proxy or VPN'. Do I change the IP to either STATIC of DYNAMIC?

magpie7975 — Tue, 08 Apr 2025 14:18:51 GMT

Hi ,I'm hoping someone can help me.

I have been subscribing to Viki (a video-on-demand streaming service) the past 4 years with no issues and suddenly I can't view anything. I get this popup 'You seem to be using Proxy or VPN'.

I don't have a VPN or Proxy connected. I have a static IP address with Plusnet. I've reset the router, have cleared Viki data & cache. I have a static IP address with Plusnet.

What do I try next?

I usually watch Viki via my mobile phone or smart TV which connects either:

directly to my home router/Wi-Fi or
home router/wi-fi > via T-P link (signal extender, I have 2 in the house).
Nothing has changed my end that I am aware of and I am only having the Proxy/VPN issue with Viki.

If I connect to my mobile network service it works perfectly (But I don't have unlimited data so this is not an option).

What do I do?

Do I change my Routers (?) STATIC IP address to a DYNAMIC IP? If yes, how do I do this?
Or do I change this for each individual device?
- In the router manager I see my mobile phone is listed 3 times under IPv4 devices, each with a
different PRIVATE IP ADDRESS & MAC ADDRESS
DHCP Server:
- Enables: YES,
- Authoritative DHCP: ON,
- Server Address Range ....1.64 - ....1.253
etc.
- If I check the mobile phone wi-fi settings it is DYNAMIC.

I just don't have a clue what to do to get reconnected to Viki.

Appreciate your help.

Re: Help with Issue 'You seem to be using Proxy or VPN'. Do I change the IP to either STATIC of DYNA

MisterW — Tue, 08 Apr 2025 14:34:37 GMT

@magpie7975

I have a static IP address with Plusnet. I've reset the router, have cleared Viki data & cache.

I just don't have a clue what to do to get reconnected to Viki.

Appreciate your help.

You contact Viki and complain that they are incorrectly detecting your public IP as being a proxy or VPN.

Do I change my Routers (?) STATIC IP address to a DYNAMIC IP? If yes, how do I do this?

You can't, the static IP is associated with your account, there's no setting on the router.

Or do I change this for each individual device?

Devices only get allocated 'private' IP addresses which aren't visible to the internet. Every device will present your public IP to the outside world.

topic Help with Issue 'You seem to be using Proxy or VPN'. Do I change the IP to either STATIC of DYNAMIC? in My Router

Help with Issue 'You seem to be using Proxy or VPN'. Do I change the IP to either STATIC of DYNAMIC?

Re: Help with Issue 'You seem to be using Proxy or VPN'. Do I change the IP to either STATIC of DYNA