topic Re: how can I make the 2.4ghz work on my router for my devices that need it please? in My Router

how can I make the 2.4ghz work on my router for my devices that need it please?

sashdeeis — Thu, 20 Mar 2025 13:02:45 GMT

GAH!! I've been at this for hours now trying to connect my security cameras and other devices to the 2.5ghz. I've turned off 5ghz and left on 2.4ghz only, but the devices won't pair with the camera. They were all working yesterday on my Sky router on 2.5ghz where I was able to create a separate 2.4ghz SSID, but I can't see the option to do so on this Router 2 - Can someone please help me sort this out please? I'm hoping I won't have to return this within the 14 day returns and go with another provider as I don't have time for this

I was with Plusnet some years ago and again it worked fine, but I understand there is a new router now that someone thought would be a good idea to merge everything. I can see I'm not the only one who has had an issue with this, yet I don't see any solutions... Please help. I need to get back to work

Re: how can I make the 2.4ghz work on my router for my devices that need it please?

jab1 — Thu, 20 Mar 2025 13:08:36 GMT

@sashdeeis If you have temporarily disabled the 5Gnz band, the devices should be forced to connect on 2.4, so I don't know what is happening - you need the assistance of someone with more knowledge.

As a point of interest - the fourteen days starts from when you agree the contract, not from your connection date.

Re: how can I make the 2.4ghz work on my router for my devices that need it please?

bmc — Thu, 20 Mar 2025 13:11:38 GMT

@sashdeeis

A basic question. Given it's a new router has the SSID / PW on the router been changed to what was previously in use?

Have you double checked the p/w?

Brian

Re: how can I make the 2.4ghz work on my router for my devices that need it please?

sashdeeis — Thu, 20 Mar 2025 14:10:56 GMT

Hi I had a different provider yesterday and this is my 1st day of Plusnet use

Re: how can I make the 2.4ghz work on my router for my devices that need it please?

sashdeeis — Thu, 20 Mar 2025 14:11:52 GMT

yes p/w entered if not 100 times now, it must be close

Re: how can I make the 2.4ghz work on my router for my devices that need it please?

sashdeeis — Thu, 20 Mar 2025 14:12:38 GMT

Yes, sorry that was a typo - I ordered on the 14th so still well within the time.

Re: how can I make the 2.4ghz work on my router for my devices that need it please?

jab1 — Thu, 20 Mar 2025 14:14:19 GMT

@sashdeeis I'm guessing that comment is in response to my original reply - if so the 14-day comment still applies. On which date did you agree your contract?

Re: how can I make the 2.4ghz work on my router for my devices that need it please?

jab1 — Thu, 20 Mar 2025 14:18:00 GMT

@sashdeeis wrote:

Yes, sorry that was a typo - I ordered on the 14th so still well within the time.

Once your connection is established, the 14 days cease to apply. I find it difficult, though, to realistically believe you could order it on 14/03/2025 and have a working connection by the 19th.

Re: how can I make the 2.4ghz work on my router for my devices that need it please?

RealAleMadrid — Thu, 20 Mar 2025 14:23:57 GMT

@sashdeeis So what have you changed either on the Hub2 router or your security cameras to enable them to connect. You need to get the Wi-fi SSID and the password correct. Entering the wrong one 100 times is not going to help.🙄

Re: how can I make the 2.4ghz work on my router for my devices that need it please?

sashdeeis — Thu, 20 Mar 2025 14:39:15 GMT

@jab1 yes, agreed on the 14th March

Not sure why the site doesn't '@' the person you click reply too - sigh... long day today

Re: how can I make the 2.4ghz work on my router for my devices that need it please?

sashdeeis — Thu, 20 Mar 2025 14:40:38 GMT

@jab1 - maybe you are learning something today about Plusnet too?

Begin forwarded message:

From: support@plus.net

Subject: Plusnet contract summary and pre-contract information

Date: 14 March 2025 at 11:45:57 GMT

To:

Re: how can I make the 2.4ghz work on my router for my devices that need it please?

sashdeeis — Thu, 20 Mar 2025 14:43:22 GMT

@RealAleMadrid oh wow, What an enlightened thing to suggest - SO helpful - thanks @RealAleMadrid - sigh - I was always taught if you have nothing helpful to say....

honestly - what was the point of that comment?! I have JUST set up the password for the NEW account today and it is a password I assure you I wouldn't get wrong - not that that will assure you of course - you seem to think you might be speaking to... anyway🙄🙄🙄

Re: how can I make the 2.4ghz work on my router for my devices that need it please?

jab1 — Thu, 20 Mar 2025 14:43:25 GMT

@sashdeeis The '@' does mention the person you reply to. If you ordered the service on the 14th - last Friday - you will not have a PN connection today, the system just doesn't work that fast.

Re: how can I make the 2.4ghz work on my router for my devices that need it please?

sashdeeis — Thu, 20 Mar 2025 14:44:59 GMT

@RealAleMadrid and yes, the SSID is correct too before that's your next focus - sigh

Re: how can I make the 2.4ghz work on my router for my devices that need it please?

jab1 — Thu, 20 Mar 2025 14:45:40 GMT

@sashdeeis wrote:

@jab1 - maybe you are learning something today about Plusnet too?

Begin forwarded message:

From: support@plus.net

Subject: Plusnet contract summary and pre-contract information

Date: 14 March 2025 at 11:45:57 GMT

To:

That is your pre-contract information and contract summary, not confirmation that PN have taken over your service.

Re: how can I make the 2.4ghz work on my router for my devices that need it please?

RobPN — Thu, 20 Mar 2025 15:02:08 GMT

@sashdeeis wrote:

@RealAleMadrid oh wow, What an enlightened thing to suggest - SO helpful - thanks @RealAleMadrid - sigh - I was always taught if you have nothing helpful to say....

honestly - what was the point of that comment?! I have JUST set up the password for the NEW account today and it is a password I assure you I wouldn't get wrong - not that that will assure you of course - you seem to think you might be speaking to... anyway🙄🙄🙄

Here's another 'unhelpful' comment for you @sashdeeis ...

You've "JUST set up the password for the NEW account today and it is a password I assure you I wouldn't get wrong", but the account password is not the password required for the wireless connection. Perhaps you already know that but your comment above suggests otherwise.

Edited for clarity

Re: how can I make the 2.4ghz work on my router for my devices that need it please?

jab1 — Thu, 20 Mar 2025 15:00:00 GMT

Until PN advise @sashdeeis that their service is live, the Hub2 will not work. S/he needs to reconnect the (SKY?) router until the service is confirmed as transferred.

Re: how can I make the 2.4ghz work on my router for my devices that need it please?

sashdeeis — Thu, 20 Mar 2025 15:00:05 GMT

@jab1 Ok - having spoken to Plusnet today who MANUALLY activated the account (the router came yesterday) the router is working and they confirmed it was all working fine. I am not finding this forum helpful - though you have been the most helpful Jab1, but my issue still remains. I'm going to log out as saying what I am saying is incorrect isn't at all helpful. Its like me saying to you, you can't be human... yeah.

They took over 'switched' from my previous provider Sky if that helps you to understand it any clearer - if not - I have enough to do.

I've added photo evidence for those amongst us who have unresolved trust issues... perhaps.

I don't have time to be dishonest when I am asking genuinely for help. I am just a very tired single mother of a 14 month old who thought I could access some helpful support on here (as suggested by the Plusnet number) to make my load a little lighter today after a lot of stress trying to resolve it first on my own. Back to the drawing board or... ChatGPT who at least won't imply I'm being untruthful - sigh.

Begin forwarded message:

From: "Plusnet Support" <donotreply@plus.net>

Subject: Your fibre broadband's ready to go

Date: 20 March 2025 at 08:57:10 GMT

To:

Re: how can I make the 2.4ghz work on my router for my devices that need it please?

Dan_the_Van — Thu, 20 Mar 2025 15:04:30 GMT

@sashdeeis

getting back on track.

What is the make, model and year of the camera you are trying to setup?

Some older devices can struggle to connect to the Hub two, it has been found changing the Wireless Mode to 2 can help.

Mode 1: Gives you the fullest featured wireless, maximising throughput and range. Mode 2: Some devices can sometimes struggle to use the latest Wireless features, if you have any devices that can't get a good wireless connection, try using this mode. Selecting this mode may reduce the wireless range and throughput but improve connectivity. Mode 3: Change to this mode if your wireless devices don't perform well using mode 1 or 2. Selecting this mode will reduce the latest features as well as wireless range and throughput compared to Mode 1 and 2. This will allow for the broadest range of devices to operate on the wireless. The features that are reduced include: power saving procedures, traffic aggregation methods and Multiple Concurrent data streams.

The setting is found at the bottom of >Advanced settings >Wireless

HTH

Re: how can I make the 2.4ghz work on my router for my devices that need it please?

sashdeeis — Thu, 20 Mar 2025 15:05:29 GMT

What's the saying - don't converse with people who are committed to misunderstanding you?... Yep.

I understand the SSID but you think I won't know that the PN account password and the wireless password is different? Goodness, Common sense is chasing you, but you're faster today 🌟.

To be clearer as comprehension is clearly evasive - I've changed the SSID name on the router. I've changed the password on the router when I logged into the router using my password, and then created a new password for the router and a new SSID for the, you know - router.