topic Re: Rebooting router in My Router

Rebooting router

penfold — Sun, 16 Feb 2025 18:32:05 GMT

Quick question. What is the optimal uptime when a router should have a reboot.

Only asking as yesterday I was in the router Admin pages looking for a device I didn't recognise on the network (that's now sorted, it was me being an idiot)

I noted the uptime of the router and sync/ppp was 118 days.

Oddly enough this afternoon the Internet crashed and router struggled to get sync, orange light just kept flashing. I switched it off for 5mins and then on, and it eventually synced up and connected.

I have never seen an uptime like that and wondered if this was the reason why the Internet went down and as line is stable, routinely reboot the router every month.

Re: Rebooting router

jab1 — Sun, 16 Feb 2025 18:51:17 GMT

@penfold Personally, I have never intentionally rebooted my router - my ADSL connection was on ~300 days when I checked it just before switching ISP (and connection type to FTTC).

Does your router give a clue as to the reason for the crash (in the error log)?

Re: Rebooting router

dvorak — Sun, 16 Feb 2025 19:17:47 GMT

Currently for me:

System - 274 Days 12 Hrs 35 Mins

Network - 159 Days 19 Hrs 49 Mins

No issues at all

Re: Rebooting router

penfold — Sun, 16 Feb 2025 19:57:01 GMT

OK, well all good then. This is an excerpt from the WAN log

16:29:05, 16 Feb.

WAN Sensing Auto sensing Complete, interface selected

16:29:05, 16 Feb.

WAN Sensing Auto sensing Running

16:29:04, 16 Feb.

Success - secondary DNS servers

16:29:04, 16 Feb.

Success - primary DNS servers

16:29:04, 16 Feb.

WAN connection WAN2_INTERNET_PTM connected

16:28:35, 16 Feb.

DSL Link Up: Down Rate=75387kbps, Up Rate=19999kbps; SNR Margin Down=3.2dB, Up=7.3dB

16:28:27, 16 Feb.

WAN Auto-sensing detected port DSL WAN

16:25:04, 16 Feb.

WAN Auto-sensing last connection port: DSL WAN

20:56:19, 25 Oct.

WAN Sensing Auto sensing Complete, interface selected

20:56:18, 25 Oct.

WAN Sensing Auto sensing Running

20:56:18, 25 Oct.

Success - secondary DNS servers

20:56:18, 25 Oct.

Success - primary DNS servers

20:56:18, 25 Oct.

WAN connection WAN2_INTERNET_PTM connected

20:55:58, 25 Oct.

DSL Link Up: Down Rate=74783kbps, Up Rate=19999kbps; SNR Margin Down=3.3dB, Up=15.2dB

20:55:50, 25 Oct.

WAN Auto-sensing detected port DSL WAN

Looks like it just lost everything.

Same with the PPP log

16:28:43, 16 Feb.

PPP: Sending PADI

16:28:38, 16 Feb.

PPP: Sending PADI

16:28:33, 16 Feb.

PPP: Sending PADI

16:28:28, 16 Feb.

PPP: Starting PPP daemon

20:56:18, 25 Oct.

PPP: IPCP up

20:56:18, 25 Oct.

PPP IPCP Receive Configuration ACK

20:56:18, 25 Oct.

PPP IPCP Send Configuration Request

Not really sure what happened, but when I realised we had lost connection, it seemed to struggle to resync. Even afer my reboot, it seemed to be flashing orange for a while. ??Beginnings of router failure

Re: Rebooting router

jab1 — Sun, 16 Feb 2025 20:02:17 GMT

@penfold Which Hub have you got? Not necessarily router failing, may just be your connection dropping due to problems/issues with your connection.

Re: Rebooting router

penfold — Sun, 16 Feb 2025 21:28:09 GMT

Hi. Internet completely down now. Hub2 continually flashing orange. Old hub 1 I have goes solid orange but refuses to connect and the admin pages suggest no sync. Borrowed a brand new hub 1 same thing. Noone at Plusnet to contact, shut at 8pm 🤬🤬. Automatic bot suggesting issue in area but internet searches say all ok. No service status pages

Re: Rebooting router

jab1 — Sun, 16 Feb 2025 21:33:49 GMT

Ah, so it is, as I suspected, a BT/OR issue. The bot can be a little vague at times, but what exactly did it say? Depends where you look on the net as to what you do/don't get told.

My suggestion is to check in the morning, and if you are still without service, ring support.

Re: Rebooting router

penfold — Sun, 16 Feb 2025 21:41:28 GMT

Hi, it's the PlusNet Diagnostics bot here.

We've tested your service and found an issue in your local area. We're sorry for any inconvenience. Network issues are usually resolved in 4 hours.

Thank you for your patience whilst the problem is fixed

Will just have to wait and see and listen to the 18 and 16 yr olds moaning that their life is over. I'm happy watching dvds😀😀

Re: Rebooting router

Townman — Mon, 17 Feb 2025 10:15:34 GMT

My up times are higher than most of the above but indicate…

System up longer than xDSL
XDSL up longer than PPP

All reasonably fine; engineering works can drop PPP from time to time and an odd glitch drop xDSL. Your line issue issue has coincided with observation of connection longevity! Nothing to worry about … beyond the local issues being fixed quickly.

Re: Rebooting router

penfold — Mon, 17 Feb 2025 10:59:56 GMT

Thanks all. SWMBO has indicated router is now blue again and kids happy.

Yes a bit odd that I looked at the uptime, and then it all went screwy. Line is normally really really stable.

Never found out the cause, likely something at the exchange or green box, but having 3 routers do the same thing did suggest it wasn't anything to do with me

Re: Rebooting router

penfold — Mon, 17 Feb 2025 14:55:37 GMT

Just a quick addition. Went down again this morning.

Rang support, appears there is an issue with a power supply or battery on the network somewhere, they couldn't see if it was at the exchange or cabinet.

It would be nice if there were support pages for OR outages, that we could see. Im sure it would stop some of the calls to Plusnet or other providers if OR/BT provided a page to check the network

Im sure its been discussed at length before, but there was no timescale for a fix so if not on by tomorrow will be another call for an update, but if there was a webpage it would save a call and hassle.

Re: Rebooting router

jab1 — Mon, 17 Feb 2025 15:14:35 GMT

PN haven't had that type of information on their site ever, so far as I know.There was, up until very recently an OpenReach page which would have given this detail, but it has been amended to only show planned maintenance, not current issues as well, which makes it relatively useless.

Re: Rebooting router

penfold — Mon, 17 Feb 2025 15:45:49 GMT

Oh well, never mind.

Wait and see when it gets fixed then....

Re: Rebooting router

Anonymous — Mon, 17 Feb 2025 22:17:55 GMT

https://community.plus.net/t5/Service-Information/bd-p/ServiceStatus

From what I can see on the above link, there are reports of area-related outages.

Re: Rebooting router

jab1 — Tue, 18 Feb 2025 07:54:44 GMT

Where?

Re: Rebooting router

Anonymous — Tue, 18 Feb 2025 21:44:50 GMT

Admittedly some time ago, but rather shorter than 'never'

https://community.plus.net/t5/Service-Information/Connection-Issues-in-the-FERNHILL-HEATH-area/td-p/1564875

Re: Rebooting router

penfold — Wed, 19 Feb 2025 11:31:57 GMT

I'm pretty sure that back in the day there was a service status page, but I'm going back decades. I've been with Plusnet over 20yrs, from the days of broadband PAYG packages 😁
It would be a good idea but likely not going to happen from either Plusnet or open reach 😞

Re: Rebooting router

outcast — Wed, 19 Feb 2025 12:39:56 GMT

Back in the day, you could sign up to receive Plusnet Service Status emails -

Re: Rebooting router

penfold — Wed, 19 Feb 2025 12:42:23 GMT

😀😀. We've gone backwards. Now we just have to sit around and hope it gets fixed, with no ETA or anything. That's progress for you!!