topic Re: Router set up in My Router

Router set up

caz222 — Thu, 13 Feb 2025 16:49:38 GMT

I have recently joined plus net. I am waiting for my router to be delivered. Was told I don’t need an engineer and I can set up, however I have an email to say an engineer is coming out on the 5th march not sure if I need an engineer or not

Re: Router set up

jab1 — Thu, 13 Feb 2025 16:59:29 GMT

@caz222 Who are you moving from, and what service are you taking from Plusnet?

Re: Router set up

caz222 — Thu, 13 Feb 2025 17:05:43 GMT

I am setting up for the first time and taking broadband

Re: Router set up

MisterW — Thu, 13 Feb 2025 17:08:18 GMT

and taking broadband

but is it Fibre or Full Fibre ?

Re: Router set up

jab1 — Thu, 13 Feb 2025 17:08:56 GMT

Ah, OK. Assuming this is FTTC (Fibre To The Cabinet), the engineer will need to go to your local cab to set this up, but the chances are s/he won't actually visit you - a bit confusing, but that is how it works.

Re: Router set up

caz222 — Thu, 13 Feb 2025 17:12:31 GMT

It’s Full fibre

Re: Router set up

jab1 — Thu, 13 Feb 2025 17:15:22 GMT

Ah - so the next question is: do you have the required connection, an ONT, in the property - one looking something like this:

Re: Router set up

MisterW — Thu, 13 Feb 2025 17:19:05 GMT

It’s Full fibre

In that case you would normally need an engineer!. Was there a previous occupier of the property and did they already have Full fibre ? if so is there an Openreach box somewhere that looks like the one on here https://support.aa.net.uk/Openreach_FTTP_ONT ?

edit: @jab1 beat me to it.