topic Re: Moved from BT and now can't connect to Netgear Router in My Router

Moved from BT and now can't connect to Netgear Router

Dirtyharry44 — Tue, 11 Feb 2025 11:55:53 GMT

I have just moved from BT to Plusnet and am trying to set up my Netgear RAX70 again, but I'm not able to connect to the Netgear router network to enable it. I'm using the Netgear wizard app on my mobile but when I go through the "new set up" option and try and connect to the Netgear network, it isn't listed. It's still displaying the old BT wifi networks, which I can't get rid of.

I've tried resetting the router but no joy there, and have looked at various remedies offered by the Netgear forums, all to no avail.

Anyone who has swapped to using a Netgear router instead of the Plusnet Hub2 have any pointers as to where I'm going wrong? I'm guessing there's a setting somewhere that needs changing, heaven only knows what it is though!

The RAX70 worked perfectly when I was with BT and I thought it would be seamless transfer, how wrong was I!

Thanks in advance

Re: Moved from BT and now can't connect to Netgear Router

outcast — Tue, 11 Feb 2025 12:00:54 GMT

Have you tried doing a FACTORY RESET by inserting a paperclip in the 'Reset' hole on the back

Typically the device should be powered on and the reset button held for at least ten second.

Re: Moved from BT and now can't connect to Netgear Router

Dirtyharry44 — Tue, 11 Feb 2025 12:01:28 GMT

Hi, yes, tried that several times.

Re: Moved from BT and now can't connect to Netgear Router

outcast — Tue, 11 Feb 2025 12:09:40 GMT

Can you get in using a computer connected with an ethernet cable,

then in a web browser navigating to http://192.168.1.1 or http://www.routerlogin.com

Re: Moved from BT and now can't connect to Netgear Router

Baldrick1 — Tue, 11 Feb 2025 12:12:06 GMT

@Dirtyharry44

If it’s still displaying the old BT settings then you are not factory resetting it.

Alternatively, a long shot, but have you tried clearing your browser cache?

Re: Moved from BT and now can't connect to Netgear Router

Dirtyharry44 — Tue, 11 Feb 2025 12:20:19 GMT

Hi outcast

Yes, I've tried that too. But am giving it another go right now.

Re: Moved from BT and now can't connect to Netgear Router

outcast — Tue, 11 Feb 2025 12:29:15 GMT

For any other forum members wanting to put forward suggestions, here is a link to the RAX70 handbook

Re: Moved from BT and now can't connect to Netgear Router

Dirtyharry44 — Tue, 11 Feb 2025 12:30:08 GMT

I've just done a factory reset on the Plusnet Hub2 and logged back in, but all the old BT networks are still showing alongside my new Plusnet one. But if I go into Advanced Wifi Settings, Manage Networks, they're not showing there! Weird.

Have cleared Cache too.

I don't understand why it wasn't a simple case of plugging the cable from the ONT straight into the Netgear LAN socket, exactly as it was set up before with BT. Very frustrating.

Re: Moved from BT and now can't connect to Netgear Router

Dan_the_Van — Tue, 11 Feb 2025 12:42:03 GMT

I don't understand why it wasn't a simple case of plugging the cable from the ONT straight into the Netgear LAN socket, exactly as it was set up before with BT. Very frustrating.

That is exactly what you should be doing, the Netgear WAN port should connect directly to the ONT.

All that needs changing is the PPPoE username and password to the plusnet one provided. You do not need to enable IPv6 for the WAN connection as it not used by plusnet

Re: Moved from BT and now can't connect to Netgear Router

outcast — Tue, 11 Feb 2025 12:42:17 GMT

If you previously had full fibre from BT using the same ONT

then all that should be necessary, is to login at http://192.168.1.1

find the WAN PPPoE settings, and replace the BT username and password, with your new Plusnet credentials.

Nothing else should need to change.

I don't understand why you're trying to clear your BT WiFi SSIDs, as presumably all your devices already use those settings.

Re: Moved from BT and now can't connect to Netgear Router

Dirtyharry44 — Mon, 10 Mar 2025 16:22:45 GMT

Yes, I did have BT using the same ONT. But I can't log in to 192.168.1.1. I'm just getting "This site cannot be reached " message and then times out. I'm currently on my PC and logged into the Plusnet wifi using the HUB2 if that makes any difference?

I just thought the old BT SSIDs should be cleared so as to avoid confusion? All my devices are now using the new Plusnet setting, via the HUB2, as I can't get the Netgear to work properly.

Apologies, but I'm finding this all very confusing

Moderator's note by Mike (Mav): Post released from Spam Filter.

Re: Moved from BT and now can't connect to Netgear Router

Townman — Tue, 11 Feb 2025 12:58:20 GMT

@Dirtyharry44 wrote:

It's still displaying the old BT wifi networks, which I can't get rid of.

The RAX70 worked perfectly when I was with BT and I thought it would be seamless transfer, how wrong was I!

The SSID has nothing to do with the ISP; it is only by convention that a SSID reflects the ISP's brand when you use THEIR router. If you have replicated the SSID from your BT service on to your Netgear router ... then that will not change unless you change it. There is no necessity to change the existing SSID just because you have changes ISPs. You can call your WiFi SSID anything you want.

As advised, connect to the BT names SSID and change the WAN connection credentials.

It is essentially a seamless transfer if you use the ISP supplied router - plug it in and it just works (but you woud need to change the WiFi connection details on every device ... or change the SSID details to be the same as those for the BT SSID.

If you want to user your own router, then you need to know what you are doing. As advised, change the WAN connection details.