topic Re: Hub swap in My Router

Hub swap

Markwallwork0 — Thu, 16 Jan 2025 20:45:11 GMT

Hi all I’ve been having a few problems with drop outs and the contact centre advised resetting my router which seems to fix however they are suggesting a new hub 2 . As I have one from a previous fttp order that didn’t go through is it possible to just swap this out with the dsl port into the hub 2 I got for fttp ? Anything else I need to do

Re: Hub swap

jab1 — Thu, 16 Jan 2025 20:49:49 GMT

How long have you had this 'spare' Hub? It should be a simple case of swapping them over if it wasn't too long ago, and the spare hasn't dropped off the management platform. Worth a try.

Re: Hub swap

Markwallwork0 — Thu, 16 Jan 2025 21:53:52 GMT

Well over a year maybe 14 months

Re: Hub swap

jab1 — Thu, 16 Jan 2025 21:55:36 GMT

Try it anyway - it may work. Although I doubt the Hub is the cause of your problems

Re: Hub swap

Markwallwork0 — Thu, 16 Jan 2025 23:00:30 GMT

No . Given its fine for 14 months and drop pits had occurred around 7-10 in the evening . It happened a month ago and a reset worked or it was just coincidence. Up until that point nearly 12 months of stable service no drop outs I observed . Then it’s been 44 days before the latest bout . Again a hub reset seems to work. Maybe my hub isn’t recovering when there is a disconnect for another reason . I’ll try it . Do I need to manually put in my broadband users name and password ?

Re: Hub swap

jab1 — Fri, 17 Jan 2025 08:13:26 GMT

Just see if it configures automatically to start with and fills it in for you, if not it is simple to do.

Re: Hub swap

Markwallwork0 — Fri, 17 Jan 2025 11:14:11 GMT

Didn’t configure automatically so had to unplug dsl and add my dsl id in. Then connected . I had two drop outs this morning on previous home hub 2 so will see if this happens again . I suspect it’s local openreach work or congestion however as drop out times have been peak times and my old hub was stable for over 45 days

Re: Hub swap

jab1 — Fri, 17 Jan 2025 11:28:19 GMT

I assume you are still using the 'new' hub, so the usual suggestions I would make will not apply, but it sounds like this is an OpenReach network problem.

If you can put up with problem for the next 24 hours or so - to build up a little more data - maybe we could offer more insight.

Re: Hub swap

Marsh — Fri, 17 Jan 2025 11:45:00 GMT

Heya @Markwallwork0,

I have investigated the issue, and while the line itself shows no faults, I noticed that the line configuration on our side is not properly set to prioritize stability. I have placed an order to correct this issue. However, it won’t go through instantly and may take a couple of days. I will notify you via email once the order is complete.

Re: Hub swap

outcast — Fri, 17 Jan 2025 11:46:45 GMT

@Markwallwork0 wrote:

... I suspect it’s local openreach work or congestion ...

@Markwallwork0 sometimes local Openreach outages or engineering works, can be identified by putting your landline number or phone area code in to this checker - https://status.zen.co.uk/broadband/

Re: Hub swap

jab1 — Fri, 17 Jan 2025 12:15:18 GMT

@Marsh wrote:

Heya @Markwallwork0,

I have investigated the issue, and while the line itself shows no faults, I noticed that the line configuration on our side is not properly set to prioritize stability. I have placed an order to correct this issue. However, it won’t go through instantly and may take a couple of days. I will notify you via email once the order is complete.

Not doubting what you say about the line configuration above, but the OP has said earlier in this topic that they have had 12 months stable service previously, until this issue occurred 44 days ago - my experience points to a slightly different scenario, but I am happy to be proved wrong.

Re: Hub swap

Marsh — Fri, 17 Jan 2025 12:21:31 GMT

Hey @jab1,

I completely understand your point about the service working fine for 12 months. However, I’ve encountered instances where a service suddenly develops a random DCN fault, despite the line being fine. Usually, adjusting the settings resolves the issue, but it varies on a case-by-case basis. I’ll follow up after the order is complete to ensure everything is working properly.

Re: Hub swap

Dan_the_Van — Fri, 17 Jan 2025 12:33:39 GMT

@Markwallwork0

As the Hub two does not appear to be on the management system, if you want to use it you can manually enter the broadband user name here

http://192.168.1.254 >Advanced settings >Broadband (admin password found on the removeable card)

The Hub needs to be in a disconnected state.

Broadband username is in the format youraccountname@plusdsl.net

The password is the same as the used in the members centre

HTH

EDIT: @Marsh are you able to arrange to have the Hub Two added to TR069?

Re: Hub swap

Markwallwork0 — Fri, 17 Jan 2025 13:11:32 GMT

Many thanks for your help with this and raising the order

Re: Hub swap

Markwallwork0 — Fri, 17 Jan 2025 15:10:54 GMT

I presume without going on the management system the hub won’t get firmware updates ?

Re: Hub swap

Dan_the_Van — Fri, 17 Jan 2025 15:15:45 GMT

I presume without going on the management system the hub won’t get firmware updates ?

That is correct but there has not been one since June 2023 currently

Firmware version:v0.10.00.04201-PN

Firmware updated:30-Jun-2023

Re: Hub swap

jab1 — Fri, 17 Jan 2025 15:24:57 GMT

@Markwallwork0 / @Dan_the_Van It should be possible, and is advisable, to get it back on the Management Platform if you intend to continue using it. Maybe @Marsh can get it arranged.

Re: Hub swap

Dan_the_Van — Fri, 17 Jan 2025 15:27:52 GMT

@jab1

I have already suggested in message 13 about adding the Hub to TR069

Maybe you missed my post

Re: Hub swap

Markwallwork0 — Fri, 17 Jan 2025 15:39:44 GMT

Thanks this once I’ve swapped it for isn’t at that version . Strange as it was sent end of 2023

Re: Hub swap

jab1 — Fri, 17 Jan 2025 15:46:23 GMT

@Dan_the_Van wrote:

@jab1

I have already suggested in message 13 about adding the Hub to TR069

Maybe you missed my post

I missed the edit, @Dan_the_Van .😀