topic Re: zyxel ex3301-t0 in My Router

zyxel ex3301-t0

discoverytdi — Sun, 12 Jan 2025 17:09:44 GMT

Hi all after my brief journey with Quickline (their [-Censored-] by the way) they never picked up the zyxel ex330 told me I could keep it so was thinking could I put it to some use so tried it in place of the original PN hub 2 but would not connect, used the right username and password and connection type so what am I missing anyone

Peter

Moderator's note by Mike (Mav): Avoidance of swear filter edited as per Forum rules.

Re: zyxel ex3301-t0

MisterW — Sun, 12 Jan 2025 16:15:06 GMT

What Plusnet product do you have ?

Re: zyxel ex3301-t0

discoverytdi — Sun, 12 Jan 2025 16:30:13 GMT

Hub 2

Re: zyxel ex3301-t0

RobPN — Sun, 12 Jan 2025 16:33:32 GMT

Yes we know that - you mentioned it in your OP.

Re: zyxel ex3301-t0

MisterW — Sun, 12 Jan 2025 16:36:57 GMT

I meant what broadband product do you have Fibre (SoGEA) or Full fibre ?

Re: zyxel ex3301-t0

discoverytdi — Sun, 12 Jan 2025 16:38:04 GMT

Full fibre 500

Re: zyxel ex3301-t0

MisterW — Sun, 12 Jan 2025 16:48:12 GMT

Thanks.

Your WAN connection should be set to PPPoE , username is <youraccount>@plusdsl.net , password is the one you use to access the member centre (https://www.plus.net/member-centre/login)

Make sure VLAN ID is disabled or set to 0

If you still cant get it to work then post the WAN Interface screens with your settings and we'll check them

Re: zyxel ex3301-t0

discoverytdi — Sun, 12 Jan 2025 18:30:42 GMT

They are, will have to set up the zyxel tomorrow

Re: zyxel ex3301-t0

discoverytdi — Sun, 12 Jan 2025 23:58:34 GMT

WAN Interface screen, I think

Re: zyxel ex3301-t0

MisterW — Mon, 13 Jan 2025 07:37:59 GMT

I'd try changing the IPv4/IPV6 mode to IPV4 only, Plusnet do not currently support IPV6.

I assume you do actually have the username field set to <youraccountname>@plusdsl.net and that you've just redacted it for the post ?

If that doesnt help then try looking at the system log, probably category WAN ( or maybe PPPoE) for a clue as to whats happening. If you need help analysing it , then export it and post it here

Re: zyxel ex3301-t0

discoverytdi — Mon, 13 Jan 2025 13:43:41 GMT

Changed it to IPv4 no change going to admit defeat perhaps it's locked like some phones thanks for your help

Re: zyxel ex3301-t0

bmc — Mon, 13 Jan 2025 13:46:15 GMT

@discoverytdi

Have you tried a factory reset?

Brian

Re: zyxel ex3301-t0

MisterW — Mon, 13 Jan 2025 14:25:17 GMT

@discoverytdi if its allowing you to change the WAN parameters , particularly the username/password , then its unlikely its locked.