topic Re: How to change the DNS server setting on a Hub One in My Router

How to change the DNS server setting on a Hub One

Gewitty — Mon, 16 May 2016 15:11:45 GMT

Does anyone know how to change the default DNS settings on the Hub One?

I just installed one of these today, having upgraded my line to fibre. However, I can find no way to change the DNS settings using the Hub Manager utility.

I use OpenDNS as my DNS provider because of the significantly enhanced filtering controls and reporting which this service provides.

Re: How to change the DNS server setting on a Hub One

SpendLessTime — Mon, 16 May 2016 15:18:52 GMT

I'm afraid that the DNS is locked in the Hub One.

Re: How to change the DNS server setting on a Hub One

Gewitty — Mon, 16 May 2016 15:41:38 GMT

That's unacceptable. I'll have to speak to Plusnet and lodge a complaint. How can they block customers using the DNS service of their choice? The OpenDNS service offers protection which I consider essential when children are using computers on my network. Currently, that security has been removed.

Re: How to change the DNS server setting on a Hub One

w23 — Mon, 16 May 2016 15:56:47 GMT

Strictly speaking Plusnet don't block customers from using the DNS service of their choice, just their default supplied equipment only works on automatic DNS so sets to the ISP's servers - the same as the BT HomeHub 5 (of which the Plusnet Hub1 is a close copy - same kit, rebranded firmware and casing). It does seem very restrictive - note the Hub 1 cannot be set to respond to WAN ping either

You can use a router of your own choice as long as it's compatible with the package you're on or you can set DNS on some (possibly most/all) devices directly.

Re: How to change the DNS server setting on a Hub One

Browni — Mon, 16 May 2016 15:58:51 GMT

You can use the DNS service of your choice by manually setting it on your devices.

Re: How to change the DNS server setting on a Hub One

Gewitty — Mon, 16 May 2016 16:04:59 GMT

That solution will work OK for all the regular fixed equipment in the building, but it isn't really practical for visitors, especially kids with numerous phones, tablets etc.

Re: How to change the DNS server setting on a Hub One

Chris — Mon, 16 May 2016 16:05:44 GMT

Have you looked in to using our Safeguard service? https://www.plus.net/home-broadband/safeguard/

Re: How to change the DNS server setting on a Hub One

Gewitty — Mon, 16 May 2016 16:47:53 GMT

The Safeguard service covers some of what I've been using with the other DNS provider, and will certainly cover me until such time as I can sort out a long-term solution, which seems to mean buying a third-party router.

Re: How to change the DNS server setting on a Hub One

DocDelete — Fri, 29 Jul 2016 16:13:23 GMT

Stupid question - it seems that the Hub One has locked DNS server addresses. How do I go about changing this to access the Safeguard DNS addresses?

Re: How to change the DNS server setting on a Hub One

Chris — Fri, 29 Jul 2016 16:25:26 GMT

You don't need to do anything on the router, if you follow the link I've given previously this will apply Safeguard to your account.

Re: How to change the DNS server setting on a Hub One

Browni — Fri, 29 Jul 2016 16:26:35 GMT

Have a look here

https://portal.plus.net/my-account/safeguard/

Re: How to change the DNS server setting on a Hub One

DocDelete — Fri, 29 Jul 2016 17:29:50 GMT

Yep, looked at all of that first. Done as instructed. Hub One is still accessing 212.159.13.50 and 212.159.6.9 - not 213.120.234.42. Have switched off/on, waited two hours etc etc etc

It's not a deal breaker but having wandered around the advanced control panel for Hub One I was a bit mollified to see that 'advanced' means different things to different people

Re: How to change the DNS server setting on a Hub One

DocDelete — Thu, 11 Aug 2016 10:47:55 GMT

Bump.

Okay, my Hub One, despite waiting days and using several power down/ups, refuses to use the DNS settings for Safeguard. Since there's no way to manually control the DNS settings I guess it's supposed to be done when handshaking with Plusnet on restart - but it's not.

Is this normal? Is Safeguard precluded from people with Plusnet's own supplied hardware?

Re: How to change the DNS server setting on a Hub One

DocDelete — Thu, 11 Aug 2016 11:14:07 GMT

OK. Have been onto support.

For anyone interested the solution (untried) is this:

Hub One has no manual DNS control.
Handshaking with Plusnet is not changing my DNS settings to the Safeguard ones.
Will at Plusnet says that I have to change the DNS settings for each device that I want to have restricted access.

I can do this. Many people won't be able to.

Problems -

1. Unless I restrict user permissions on each device the DNS settings can be reverted by a savvy user (child)

2. I cannot change the DNS settings on any visiting devices (other kids not from this house) without a lot of hassle

So, in my case (and perhaps many others with Hub One) we have a Plusnet supplied device that cannot effectively use a Plusnet provided service.

I've asked Will to pass on this feedback.

Cheers.

Re: How to change the DNS server setting on a Hub One

BenSwansea — Thu, 11 Aug 2016 16:50:36 GMT

I wanted to change DNS servers as well to use Pi Hole and increase network speed

Re: How to change the DNS server setting on a Hub One

legume — Fri, 12 Aug 2016 22:18:32 GMT

@DocDelete wrote:

OK. Have been onto support.

For anyone interested the solution (untried) is this:

Hub One has no manual DNS control.
Handshaking with Plusnet is not changing my DNS settings to the

So safeguard is broken!!!!

Problems -

1. Unless I restrict user permissions on each device the DNS settings can be reverted by a savvy user (child)

2. I cannot change the DNS settings on any visiting devices (other kids not from this house) without a lot of hassle

@well unless safeguard filters other dns then 1. still applies = savvy child sets 8.8.8.8, same point @ the OP using opendns. I don't know how safeguard works, but to be sure or if using opendns you would really need to make a firewall rule (if possible) to block other dns. Then someone will be round with a list of naughty ip addresses 🙂

Re: How to change the DNS server setting on a Hub One

markhawkin — Sun, 21 Aug 2016 13:00:32 GMT

@Gewitty

It is a shame that the DNS servers can't be changed on the Hub One, but Amazon will sell you a box by TP link or others which will do everything you need for a few £10s. That can be plugged in to the Hub One.

Re: How to change the DNS server setting on a Hub One

DocDelete — Mon, 22 Aug 2016 16:42:42 GMT

Thanks. Not a bad idea but it may be better idea to put the 'few £10s' towards a third-party router that allows DNS manipulation /and/ has a better wifi aerial

Re: How to change the DNS server setting on a Hub One

markhawkin — Mon, 22 Aug 2016 19:28:34 GMT

@DocDelete

I don't disagree with your approach but the cost of getting a new router (supporting VDSL) didn't seem to be what was wanted by the original post.

Re: How to change the DNS server setting on a Hub One

DocDelete — Mon, 22 Aug 2016 20:04:01 GMT

No, you are correct. Slightly under par wifi range is a different topic. I just wish Safeguard worked as it should with Plusnet's own hardware.