https://community.plus.net/t5/My-Router/Connectivity-issue/m-p/1993863#M40292 Hi so since I came across from BT to plusnet.<BR />I have had issues whilst connected to the WiFi<BR />The issues are not being able to receive email and not being able to use google voice both the issues don’t happen if I turn the WiFi off. I’m using a I phone 14pro max with the latest apple software.<BR />All other devices that are connected other phones tv etc are all connected to the WiFi and it works fine.<BR />I have turned this phone off and the router so many times now but still the both issues are still the same.<BR />I can get all other internet on my phone whilst connected to WiFi<BR />Any help would be kindly appreciated many thanks Chris Sat, 21 Dec 2024 11:16:52 GMT Mullano 2024-12-21T11:16:52Z https://community.plus.net/t5/My-Router/Connectivity-issue/m-p/1993863#M40292 Hi so since I came across from BT to plusnet.<BR />I have had issues whilst connected to the WiFi<BR />The issues are not being able to receive email and not being able to use google voice both the issues don’t happen if I turn the WiFi off. I’m using a I phone 14pro max with the latest apple software.<BR />All other devices that are connected other phones tv etc are all connected to the WiFi and it works fine.<BR />I have turned this phone off and the router so many times now but still the both issues are still the same.<BR />I can get all other internet on my phone whilst connected to WiFi<BR />Any help would be kindly appreciated many thanks Chris Sat, 21 Dec 2024 11:16:52 GMT https://community.plus.net/t5/My-Router/Connectivity-issue/m-p/1993863#M40292 Mullano 2024-12-21T11:16:52Z https://community.plus.net/t5/My-Router/Connectivity-issue/m-p/1993865#M40293 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 10px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 12px;"><STRONG>Moderator's note:</STRONG><BR />Thread moved from Full Fibre to My Router</DIV> Sat, 21 Dec 2024 12:02:28 GMT https://community.plus.net/t5/My-Router/Connectivity-issue/m-p/1993865#M40293 Baldrick1 2024-12-21T12:02:28Z https://community.plus.net/t5/My-Router/Connectivity-issue/m-p/1993868#M40294 That sounds as though the phone is not connecting to the WiFi properly. When you switch the WiFi off, the phone then connects via mobile data and all is fine.<BR /><BR />Tell the phone to forget your WiFi network and then reconnect it. Sat, 21 Dec 2024 13:04:21 GMT https://community.plus.net/t5/My-Router/Connectivity-issue/m-p/1993868#M40294 Townman 2024-12-21T13:04:21Z