topic Router in My Router

Router

connorbrook97 — Wed, 27 Nov 2024 16:59:07 GMT

hi my router isn’t coming on for some unknown reason and I can’t turn it back on and am currently having issues with contacting plusnet support about it please help as I don’t know what to do exactly or what the problem with it is?

Re: Router

jab1 — Wed, 27 Nov 2024 17:02:58 GMT

When you say 'it isn't coming on', what do you mean? No lights on it? Not allowing you to connect, or what?

Re: Router

connorbrook97 — Wed, 27 Nov 2024 17:09:37 GMT

I tried restarting it by turning it off and on again as I was having issues with it but in doing so seems to have made it worse and now it won’t come back on at all, it’s gone off completely and I don’t know why or what to do about it exactly, also thanks for responding by the way

Re: Router

jab1 — Wed, 27 Nov 2024 17:15:24 GMT

So, there are no lights on it at all? Which router is it?

Re: Router

connorbrook97 — Wed, 27 Nov 2024 17:18:09 GMT

it’s a plusnet hub two, and there’s no light and no WiFi/ internet connection either

Re: Router

jab1 — Wed, 27 Nov 2024 17:20:37 GMT

DK. Just to eliminate things one at a time, have you tried plugging it into another power socket, in case the current one is faulty?

Re: Router

Dan_the_Van — Wed, 27 Nov 2024 17:23:53 GMT

@connorbrook97

The Hub two has a on/off button next to the power cable socket (the black cable), is it pressed in ?

Re: Router

connorbrook97 — Wed, 27 Nov 2024 17:27:41 GMT

just found out the problem by looking through my emails apparently my contract expired without me knowing about it and I need to get it renewed but having difficulty contacting plusnet about it though

Re: Router

jab1 — Wed, 27 Nov 2024 17:31:49 GMT

That sounds strange. If your contract expires, you move to the 'out of contract' rate, your connection doesn't cease, and your router doesn't 'expire'. The fault is with the router, or, as I said previously, the power socket it is connected to.

Re: Router

Anonymous — Wed, 27 Nov 2024 17:33:59 GMT

@connorbrook97

Your contract expiring would not prevent the router from starting up.

At worst, it would just mean that you would now be paying more for your service, (possibly up to double what it was before!), but you should still have a working service.

Re: Router

Champnet — Wed, 27 Nov 2024 19:40:23 GMT

@connorbrook97 Have you tried @jab1 's suggestion ?

"Just to eliminate things one at a time, have you tried plugging it into another power socket, in case the current one is faulty?"

Also is the power socket an extension of another socket that's switched off ?