topic Re: Hub 2 log file in My Router

Hub 2 log file

Anonymous — Sat, 16 Nov 2024 23:55:10 GMT

Was anything 'odd' happening in PN towers or BT world on 12th November?

I had multiple drops on a FTTP connection on that day. I've tried to exclude local hardware & software problems.

The ONT and Hub2 are powered from the same double socket. No evidence of the Hub2 powercycling in at the times of interruption. The PC which has admin access to the Hub2 was powered down during some of the interruptions.

There's the possibility(?) of a flakey ethernet port on the Hub2 or the ONT, or a flakey ethernet cable between the two. However, I powered down these overnight and the problem has re-materialised. Which (in my mind) negates such hardware related problems.

Anyone with other ideas?

.csv attached for the period (I think)

Re: Hub 2 log file

MisterW — Sun, 17 Nov 2024 07:14:23 GMT

Is there any change in the ONT lights when the connection drops ?

Re: Hub 2 log file

SammyM — Sun, 17 Nov 2024 09:22:49 GMT

Hiya @Anonymous

I'm sorry you are experiencing an issue with your connection, I can appreciate the hassle this will be causing you and I do want to help.

Can you private message us your username please?

Re: Hub 2 log file

Anonymous — Sun, 17 Nov 2024 22:33:24 GMT

"Is there any change in the ONT lights when the connection drops ?"

Dunno. I don't have visibility of the ONT from most places in the house. Running up and down stairs to look obviously has a time delay (and the status of the lights may change). Perhaps CCTV coverage of the ONT lights may help?

Re: Hub 2 log file

Anonymous — Sun, 17 Nov 2024 22:35:28 GMT

I should have stated "hasn't re-materialised". Bluddy typos

Re: Hub 2 log file

MisterW — Mon, 18 Nov 2024 07:22:12 GMT

If it hasnt re-occured then it could well have been Openreach doing work in the area and disturbing the network.

Re: Hub 2 log file

Anonymous — Tue, 19 Nov 2024 22:13:11 GMT

Could be.

Just comparing notes.

Re: Hub 2 log file

Anonymous — Tue, 19 Nov 2024 22:16:14 GMT

Hi Sammy.

Thanks for that. I'll leave it at the moment.