topic Re: Hub 1 on old firmware in My Router

Hub 1 on old firmware

TiptreeJam — Sat, 24 Aug 2024 10:05:31 GMT

I have occasionally glitches with my Hub 1 and just noticed it is still on firmware 4.7.5.1.83.8.263. Do I report this to Plusnet customer services or can I update it myself.

Re: Hub 1 on old firmware

Baldrick1 — Wed, 28 Aug 2024 13:45:50 GMT

@TiptreeJam

You can’t update this yourself so you need to contact Plusnet, hopefully a member of the help team will come along and pick it up. It is not possible to update some early firmware so I would suggest that you ask for it to be replaced with a Hub 2.

Re: Hub 1 on old firmware

TiptreeJam — Mon, 09 Sep 2024 13:27:26 GMT

Thanks for info. I did contact Plusnet via my online account but no response for 2 weeks and no response from them on here either. Probably time to look for a new provider

Re: Hub 1 on old firmware

jab1 — Mon, 09 Sep 2024 13:30:40 GMT

Have you tried calling them? (0330 123 9123)

Re: Hub 1 on old firmware

willcutforth — Tue, 10 Sep 2024 09:06:24 GMT

@TiptreeJam I can give you a call and pop you through to the team if you want?

Re: Hub 1 on old firmware

TiptreeJam — Tue, 10 Sep 2024 17:20:34 GMT

Hi. Thanks for your reply. I got a response from customer services via Twitter(X) and they told me to hardware reset my hub on the back with a paperclip. I did that and it loaded in the latest hub software. I just need to update some of the settings and connected device descriptions to what I had before the hardware reset. Thanks again.

Re: Hub 1 on old firmware

TiptreeJam — Tue, 10 Sep 2024 17:21:16 GMT