topic Re: Plusnet Hub Two router settings in My Router

Plusnet Hub Two router settings

Plowman — Mon, 22 Jul 2024 15:55:29 GMT

Hello,

I have the Plusnet Hub Two router with Fibre 70 - 72Mb estimated download speed service.

I am having problems with my connection. It drops regularly.

If I factory reset my Hub Two router what are the standard router settings please?

What would I need to check or change please, following the reset?

Regards.

Re: Plusnet Hub Two router settings

jab1 — Mon, 22 Jul 2024 16:00:09 GMT

@Plowman If you do a factory reset via the pinhole, the Hub will pick up the settings automatically - there is nothing you need to do manually.

However, if you are having regular drops, I suggest you follow this guide first - the chances are it is not fault with the Hub.

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

The above assumes you still have 'normal' landline connection - if you have a SOGEA (internet only) one, just use the second link to report a network issue.

Re: Plusnet Hub Two router settings

Plowman — Mon, 22 Jul 2024 16:10:13 GMT

Hello John,

Thank you.

For information/reference purposes, is there a list off the Plusnet Hub Two router settings?

Thanks.

Regards.

Re: Plusnet Hub Two router settings

jab1 — Mon, 22 Jul 2024 16:12:29 GMT

See here: https://www.plus.net/help/broadband/broadband-connection-settings/

Re: Plusnet Hub Two router settings

Plowman — Mon, 22 Jul 2024 16:14:49 GMT

Hello John,

Thank you very much.

Regards.