topic Re: Access point not working in My Router

Access point not working

jrd01 — Sat, 13 Jul 2024 21:01:54 GMT

Hi
I had a plus net router for Wi-Fi in the house and also used an ethernet cable from the router to a tp link booster located in garden office used as an access point for wireless devices from there. I have now switched the router to a bt hub6. The wireless in the house works fine, but the Ethernet is not picking up an internet connection at the garden office end. Given that is the only change in the system is there anything I need to do on the bt hub account to make the Ethernet work?

Re: Access point not working

Baldrick1 — Sun, 14 Jul 2024 06:35:46 GMT

@jrd01

The Access Point is probably stuck on the old IP address. Factory reset the AP and set it up again. No changes should be needed on the BT hub.

Re: Access point not working

jrd01 — Sun, 14 Jul 2024 15:56:34 GMT

Thanks, have tried that already but it didn’t work. What is also weird (if it helps) if I plug the a laptop say into the Ethernet end instead (instead of plugging the access point) there still no internet connection even though it’s hard wired and was working fine just before I switched routers.

Re: Access point not working

jab1 — Sun, 14 Jul 2024 16:03:20 GMT

@jrd01 Possibly a silly question, but what is the username and password in the router?

Re: Access point not working

Mustrum — Sun, 14 Jul 2024 16:24:12 GMT

@jrd01 which port have you plugged the ethernet cable into on the router?

Do you get the same result with a shorter ethernet cable and your laptop?

Have you tried another port?

Re: Access point not working

Baldrick1 — Sun, 14 Jul 2024 16:44:00 GMT

@jrd01

Are you saying that you get Ethernet access if you connect to the BT Hub over wireless but the Ethernet ports don’t work? If so it sounds like either a duff Ethernet cable or a duff hun.

Re: Access point not working

jrd01 — Sun, 14 Jul 2024 17:15:48 GMT

With a shorter Ethernet cable it works fine, it’s only when I’m using the long Ethernet cable to the garden office. Have tried different ports.

Re: Access point not working

jab1 — Sun, 14 Jul 2024 17:19:14 GMT

Duff long cable, then.

Re: Access point not working

jrd01 — Sun, 14 Jul 2024 21:10:16 GMT

But why would it work with the old Plusnet router then as soon as I change to a bt hub6 no longer work?

Re: Access point not working

jab1 — Sun, 14 Jul 2024 21:11:43 GMT

In that case - duff BT Hub.

Re: Access point not working

jrd01 — Sun, 14 Jul 2024 21:29:50 GMT

Even though it works fine on a shorter length Ethernet cable?

Re: Access point not working

jab1 — Sun, 14 Jul 2024 21:41:43 GMT

Well, if it works on a short cable, but not the longer one the PN Hub does work on...

Re: Access point not working

Champnet — Sun, 14 Jul 2024 21:53:48 GMT

@jrd01 Confliction in your posts. Is the device an access point or booster ? If it’s a booster you’ve probably configured it with the Plusnet Router SSID.

P.S. If you can give the make and model of what ever it is then we can all read the manual and hopefully offer practical advice….

Re: Access point not working

Mustrum — Sun, 14 Jul 2024 22:02:17 GMT

@jrd01 does it still work with the PN router?

How long is the long ethernet cable?

It could be if it does work with e PN rotuer it may be close to the limit of what can be acheived and that the PN router transmits at slower speeds, but has slightly better performance on its ethernet ports.

On the other hand a mouse could have had a chew on the cable when you were not looking.

Key question - does it still work with the PN router, and does a laptop work with the long cable and PN router?

Oh, what PN router is it?

Re: Access point not working

Baldrick1 — Mon, 15 Jul 2024 06:33:25 GMT

@jrd01
Have you tried the WAP on the end of the short cable?

If you do a search for Network Cable Tester you can get one for under £9. They are an essential tool for Ethernet cables.

You could have dislodged a core in the cable when disconnecting it.

Also note that CCA cored cables are cheaper but less reliable.

Re: Access point not working

jrd01 — Mon, 15 Jul 2024 20:28:52 GMT

Thanks for all the help so far. In answer to the queries:
1. The old router was a Plusnet hub one.
2. The access point used is a tp link tl-wa854re. It has been configured as an access point rather than booster as it has the choice of either and have reinstalled/ factory reset it to try to eliminate this as the problem. It was working fine before switching routers and seems to still work now as an AP emitter as devices can still pick it up on the wireless network for it, it’s just that it can’t connect to internet as it doesn’t seem to be picking up internet from the long Ethernet cable running to it.
3. The long Ethernet cable is around 15m from the bt hub itself to the AP.
4. As before, the only thing changed in the whole setup (which was working fine) is the replacing the PN router with the BT hub6. Hence wouldn’t have expected micr to have suddenly eaten through a cable or that the cable’s been knocked.
I haven’t got a network tester but maybe that is the next course of action unless you can think of anything’s else in the BT hub settings which is not making the Ethernet cable work over the distance?

Re: Access point not working

Champnet — Mon, 15 Jul 2024 20:49:48 GMT

@jrd01 What is distance to your garden office as ethernet cabling should be good for 100 metres. ?

Reading the manual the unit seems to be a wireless only extender, looks like the access point is for devices local to the unit. Will have a closer read tomorrow.............

Re: Access point not working

Mustrum — Mon, 15 Jul 2024 21:06:25 GMT

@Mustrum wrote:

@jrd01 does it still work with the PN router?

Key question - does it still work with the PN router, and does a laptop work with the long cable and PN router?

Is there a reason why this question has not been answered?

Re: Access point not working

jrd01 — Mon, 15 Jul 2024 21:16:07 GMT

Yes to both

Re: Access point not working

Mustrum — Mon, 15 Jul 2024 21:39:39 GMT

So just go back to using the PN router.

If it is not broken....