topic Re: Open reach vs plus net in My Router https://community.plus.net/t5/My-Router/Open-reach-vs-plus-net/m-p/1972228#M38631 <P>So, you have solid orange on LED1 and LED2 - is that correct? What does it say on your screen if you select this page from your Hubs display:</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Hub1.PNG" style="width: 718px;"><img src="https://community.plus.net/t5/image/serverpage/image-id/53622i8A1E78A7DCE4132B/image-size/large?v=v2&amp;px=999" role="button" title="Hub1.PNG" alt="Hub1.PNG" /></span></P> Fri, 31 May 2024 16:19:09 GMT jab1 2024-05-31T16:19:09Z Open reach vs plus net https://community.plus.net/t5/My-Router/Open-reach-vs-plus-net/m-p/1972222#M38627 I haven’t had any internet since Sunday - plus net said it was a line fault so booked an open reach engineer. They came this morning and have said it’s the router (Hub1) ? Anyone got an advise what to do next Fri, 31 May 2024 15:53:32 GMT https://community.plus.net/t5/My-Router/Open-reach-vs-plus-net/m-p/1972222#M38627 KatieGrace95 2024-05-31T15:53:32Z Re: Open reach vs plus net https://community.plus.net/t5/My-Router/Open-reach-vs-plus-net/m-p/1972223#M38628 <P>OpenReach engineers (a few of them) always blame the Hub/router - saves them having to do much. What lights are what colour?</P> Fri, 31 May 2024 15:56:26 GMT https://community.plus.net/t5/My-Router/Open-reach-vs-plus-net/m-p/1972223#M38628 jab1 2024-05-31T15:56:26Z Re: Open reach vs plus net https://community.plus.net/t5/My-Router/Open-reach-vs-plus-net/m-p/1972224#M38629 <A href="https://community.plus.net/t5/image/serverpage/image-id/9604iAF81E155F84291E0/image-size/large?v=v2&amp;px=999" target="_blank">https://community.plus.net/t5/image/serverpage/image-id/9604iAF81E155F84291E0/image-size/large?v=v2&amp;px=999</A><BR /><BR />It’s the same as this thank you for replying Fri, 31 May 2024 16:07:44 GMT https://community.plus.net/t5/My-Router/Open-reach-vs-plus-net/m-p/1972224#M38629 KatieGrace95 2024-05-31T16:07:44Z Re: Open reach vs plus net https://community.plus.net/t5/My-Router/Open-reach-vs-plus-net/m-p/1972226#M38630 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/137016">@KatieGrace95</a> is the light solid orange ?</P> <P>If so then call Plusnet back and tell them what the engineer said.</P> <P>As <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/18089">@jab1</a> says , its likely not the router , its probably a network issue but the normal procedure will be for Plusnet to send out a new router just in case. When that doesnt work , they'll get Openreach out again...</P> Fri, 31 May 2024 16:17:30 GMT https://community.plus.net/t5/My-Router/Open-reach-vs-plus-net/m-p/1972226#M38630 MisterW 2024-05-31T16:17:30Z Re: Open reach vs plus net https://community.plus.net/t5/My-Router/Open-reach-vs-plus-net/m-p/1972228#M38631 <P>So, you have solid orange on LED1 and LED2 - is that correct? What does it say on your screen if you select this page from your Hubs display:</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Hub1.PNG" style="width: 718px;"><img src="https://community.plus.net/t5/image/serverpage/image-id/53622i8A1E78A7DCE4132B/image-size/large?v=v2&amp;px=999" role="button" title="Hub1.PNG" alt="Hub1.PNG" /></span></P> Fri, 31 May 2024 16:19:09 GMT https://community.plus.net/t5/My-Router/Open-reach-vs-plus-net/m-p/1972228#M38631 jab1 2024-05-31T16:19:09Z Re: Open reach vs plus net https://community.plus.net/t5/My-Router/Open-reach-vs-plus-net/m-p/1972230#M38632 <P><a href="https://community.plus.net/t5/user/viewprofilepage/user-id/137016">@KatieGrace95</a>&nbsp;</P> <P>Is the 'b' light solid or flashing</P> <P>flashing means there is no broadband signal</P> <P>solid means the broadband username and password pair are wrong.</P> Fri, 31 May 2024 16:23:42 GMT https://community.plus.net/t5/My-Router/Open-reach-vs-plus-net/m-p/1972230#M38632 Dan_the_Van 2024-05-31T16:23:42Z